Sephora Sales and Service Leader
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Sephora — Sales and Service Leader, Stonestown Galleria, San Francisco, CA. Full-time hourly role ($28.00–$34.30/hr).
Overview
Sephora is a leading global beauty retailer known for a broad assortment of prestige and exclusive brands, omnichannel innovation, and passionate customer experiences. As part of the LVMH group, Sephora emphasizes rigorous retail standards, product expertise, and career development within a fast-paced, highly visible retail environment.
Role & Responsibilities
- Lead and inspire the store team by example to deliver exceptional client experiences and achieve sales targets.
- Coach, mentor and develop team members through ongoing feedback, training and performance management.
- Drive sales performance via expert product knowledge, personalised client recommendations and loyalty programme engagement.
- Support onboarding and continuous learning across service excellence, product expertise and brand initiatives.
- Oversee daily store operations including inventory control, visual merchandising and maintenance of Sephora standards.
- Foster an inclusive, collaborative culture that encourages openness and teamwork.
- Ensure adherence to company policies and contribute to a safe, enjoyable shopping environment.
- Maintain flexible availability to cover peak retail hours (nights, weekends and holidays) and meet scheduled weekly hours (30–40 hrs/week).
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or a service environment; 3+ years preferred.
- Proven ability to coach teams to achieve sales and service objectives.
- Strong sales orientation with demonstrated client service skills and product knowledge.
- Excellent verbal communication and interpersonal skills.
- Comfortable working in a fast-paced, dynamic retail environment; quick to learn and share product information.
- Physically able to lift and carry up to 50 pounds.
- Punctual and reliable with consistent attendance.
Skills
Experience
Minimum 2 years of supervisory or leadership experience within retail, hospitality or customer-facing services, with a track record of coaching teams to meet sales goals and delivering high-quality client experiences in a fast-paced store environment. Experience with onboarding and training staff, visual merchandising, and basic inventory procedures is required.
Education
High school diploma or equivalent required; coursework or degree in business, retail management, or a related field preferred.
Workplace
The role is situated in San Francisco, California, USA. Within California, Cerulean currently features 391 open roles, including 30 recent additions. Across USA, Cerulean lists 3.523 open roles — 167 of them newly added.
Compensation
The base compensation for this position ranges from USD 28 to USD 34.30 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora cultivates an inclusive beauty community that values diversity, creativity and continuous learning. The workplace is fast-paced and customer-centric, with strong emphasis on team development, product education and delivering elevated retail experiences under the LVMH luxury retail standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Team Lead», «Retail Service Manager», «Sales Floor Supervisor», «Beauty Sales Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.