Sephora Sales and Service Leader

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Location
San DiegoCaliforniaUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$26–29.90/hour
Department
Retail & Boutique Operations
Industry
Selective Retailing & Department Stores
Posted
Apr 13, 2026

About Sephora

Sephora is a global beauty retailer known for a wide assortment of prestige cosmetics, skincare and fragrance brands. As part of the LVMH group, Sephora combines a fast-moving retail environment with strong brand and product education, delivering personalized client experiences across stores and digital channels.

Sephora (Liberty Station, San Diego) seeks a Sales and Service Leader — full-time; lead the team and elevate client experiences. $26–$29.90/hr.

Role & Responsibilities

  • Lead and motivate the store team by example to deliver exceptional client service and achieve daily, weekly and store sales targets.
  • Coach, develop and provide ongoing feedback to associates to improve product knowledge, selling skills and clienteling performance.
  • Drive client engagement through personalized recommendations, loyalty program activation and elevated service standards.
  • Oversee daily store operations including inventory management, visual merchandising, stock replenishment and maintenance of store standards.
  • Support onboarding and continuous learning initiatives, ensuring team compliance with brand initiatives, promotions and program rollouts.
  • Maintain punctuality and staffing reliability; ensure coverage during peak retail hours (nights, weekends and holidays).
  • Enforce company policies to provide a safe, inclusive and enjoyable shopping environment for clients and colleagues.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a client-facing service environment; 3 years preferred.
  • Proven track record of coaching teams to meet or exceed sales and service objectives.
  • Strong client service orientation with excellent verbal communication and interpersonal skills.
  • Rapid aptitude for product knowledge and training delivery; ability to translate product features into client benefits.
  • Physically able to lift and carry up to 50 pounds and to perform duties in a fast-paced retail environment.
  • Flexible availability to work a 30–40 hour full-time schedule including evenings, weekends and holidays.

Skills

Client engagement and relationship-building Product knowledge and commercial selling Coaching and performance management Visual merchandising and store presentation Inventory control and stock management Loyalty program execution Strong communication and interpersonal skills Adaptability in a dynamic retail environment

Experience

Minimum 2 years of leadership experience in retail, hospitality or service, with demonstrated success coaching teams, driving sales and managing daily store operations. Experience with inventory, visual merchandising and clienteling is expected.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

Workplace

The role is situated in San Diego, California, USA.

Compensation

The base compensation for this position ranges from USD 26 to USD 29.90 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a highly client-centric, fast-paced retail culture that values inclusivity, creativity and continuous learning. Colleagues are encouraged to develop product expertise and deliver personalized beauty experiences within an environment that celebrates diversity and professional growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Sales & Service Supervisor», «Client Experience Leader», «Beauty Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.