Sephora Sales and Service Leader
- Location
- Rochester HillsMichiganUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 10, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Sales and Service Leader position in Rochester Hills, MI. Full-time retail leadership role, $24–$27.50/hr, leading team performance and client experiences.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals through coaching and collaboration
- Drive store performance through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Provide ongoing feedback, training, and development to elevate team member performance and service excellence
- Support onboarding and continuous learning initiatives in loyalty programs, product expertise, and brand initiatives
- Execute daily operational tasks including inventory management, visual merchandising, and store standards maintenance
- Foster an inclusive, empowering workplace culture where team members feel valued and engaged
- Uphold Sephora policies and create a safe, enjoyable shopping experience for clients
- Maintain flexible availability during peak retail operations including nights, weekends, and holidays
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environment
- Proven ability to coach and inspire teams to achieve performance goals
- Strong sales and client service capabilities
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, dynamic retail environment
- Quick learner with capacity to absorb and share product knowledge and training
- Physical capability to lift and carry up to 50 pounds
Skills
Experience
Minimum 3 years of retail leadership or service industry experience, with demonstrated ability to coach teams and drive sales performance in a client-focused environment.
Education
High school diploma or equivalent required; retail management certification or beauty industry training preferred.
Workplace
The successful candidate will be located in Rochester Hills, Michigan, USA, with easy access to Detroit.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusive workplace culture and belonging initiative; employee discount on Sephora products.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Leader», «Retail Operations Leader», «Beauty Sales Supervisor», «Store Performance Coach», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.