Sephora Sales and Service Leader
- Location
- Rochester HillsMichiganUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 15, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sales and Service Leader at Sephora in Rochester Hills, MI. Lead a retail team, drive store performance, and inspire excellence in beauty retail. $24–$27.50/hr.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales targets
- Coach and empower team members through ongoing feedback and development
- Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations
- Support onboarding and continuous learning initiatives in service excellence, loyalty programs, and product expertise
- Execute daily operational tasks including inventory management, visual merchandising, and store maintenance
- Foster an inclusive, collaborative workplace culture where all team members feel valued and empowered
- Maintain Sephora standards and company policies to ensure a safe and welcoming shopping environment
- Ensure reliable attendance and availability for peak retail operations including nights, weekends, and holidays
Qualifications
- Minimum 2 years of demonstrated leadership experience in retail, hospitality, or service environment
- Proven ability to coach, inspire, and motivate teams to achieve performance goals
- Strong sales and client service skills with excellent communication abilities
- Quick learner capable of absorbing and sharing product knowledge and training materials
- Ability to work in a fast-paced, dynamic retail environment
- Physical capability to lift and carry up to 50 pounds regularly
Skills
Experience
Minimum 2–3 years of proven leadership experience in retail, hospitality, or service-oriented environments, with demonstrated success in coaching teams, driving sales performance, and delivering exceptional client experiences.
Education
High school diploma or equivalent; additional retail management certification or coursework preferred but not required.
Workplace
The successful candidate will be located in Rochester Hills, Michigan, USA, with easy access to Detroit.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusive workplace culture celebrating diversity and belonging.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Retail Operations Leader», «Beauty Department Leader», «Client Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.