Sephora Sales and Service Leader

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Location
Employment Full-Time
Seniority Supervisor
Compensation $24–31/hour
Posted Mar 21, 2026

Sephora in Rochester, NY is hiring a Sales and Service Leader (Full-time). Lead store teams and deliver exceptional client experiences. $24–$31/hr.

Overview

Sephora is a global prestige beauty retailer known for its curated assortment of cosmetics, skincare and fragrance brands, and for pioneering experiential retail. As part of the LVMH group, Sephora combines strong retail operations with digital innovation and places emphasis on training, client experience and brand partnerships across a dense network of stores and online channels.

Role & Responsibilities

  • Lead by example to deliver outstanding client service and drive sales performance across the store.
  • Coach, mentor and develop team members through ongoing feedback, training and performance management.
  • Drive client engagement using expert product knowledge and personalized recommendations to increase conversion and basket value.
  • Support daily store operations including inventory control, receiving, stock replenishment and loss prevention.
  • Execute visual merchandising standards and maintain store presentation to brand guidelines.
  • Plan and maintain reliable shift coverage; ensure punctuality and consistency of the team during peak retail hours (nights, weekends, holidays).
  • Promote an inclusive, collaborative team environment and ensure adherence to company policies and safety standards.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a customer-service environment with direct coaching of associates.
  • Proven track record of meeting or exceeding sales targets and driving team performance.
  • Excellent verbal communication, interpersonal and conflict-resolution skills.
  • Demonstrated ability to learn and share product knowledge quickly; aptitude for beauty products and trends.
  • Physically able to lift and carry up to 50 pounds and perform retail-floor duties for extended periods.
  • Flexible availability to work 30–40 hours per week including nights, weekends and holiday shifts.

Skills

Team coaching and development Client engagement and sales conversion Product knowledge and merchandising Visual merchandising Inventory management

Experience

Minimum 2 years of leadership experience in retail, hospitality, or service environments with demonstrated ability to coach teams and achieve sales goals.

Education

High school diploma or equivalent; retail, beauty or business coursework or an associate degree is advantageous.

Workplace

The role is situated in Rochester, New York, USA. Within New York, Cerulean currently features 1.695 open roles, including 22 recent additions. Across USA, Cerulean lists 3.524 open roles — 117 of them newly added.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-dependent).

Culture

Sephora cultivates a beauty-forward, inclusive workplace that emphasizes learning, creativity and client obsession. The retail environment rewards strong coaching, collaboration and a service-first mentality while providing structured training and opportunities for internal development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Leader», «Client Experience Leader», «Retail Team Leader», «Beauty Floor Supervisor», «Store Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.