Sephora Sales and Service Leader
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Sephora seeks a Sales and Service Leader in Rochester, MN — full‑time retail leader (30–40 hrs/wk) coaching teams and driving sales. $24–$31/hr.
Overview
Sephora is a global prestige beauty retailer and part of the LVMH group, renowned for a curated assortment of global brands, private-label product innovation, and an experiential retail model. The brand emphasizes continuous learning, diversity and inclusion, and a client-first culture that blends commercial rigor with creativity.
Role & Responsibilities
- Lead by example to inspire and coach store team members to deliver elevated client experiences and achieve sales targets.
- Drive day‑to‑day store performance through expert product consultation, client engagement, and personalized recommendations.
- Provide ongoing coaching, feedback and development plans to elevate individual and team performance.
- Support onboarding, product training, loyalty program execution and continuous learning initiatives.
- Assist with daily operational duties including inventory control, visual merchandising, and maintaining brand standards.
- Manage scheduling expectations, ensure punctuality and coverage during peak periods (evenings, weekends, holidays).
- Uphold company policies and contribute to a safe, inclusive and customer‑centric retail environment.
Qualifications
- Minimum 3 years of leadership experience in retail, hospitality, or a customer‑facing service environment.
- Proven ability to coach, motivate and develop a cross‑functional team to meet sales and service objectives.
- Demonstrated strength in client service, sales conversion and product‑led consultations.
- Excellent verbal communication and interpersonal skills with a collaborative leadership style.
- Flexible availability to work nights, weekends and holidays and reliable attendance.
- Physically able to lift and carry up to 50 pounds.
Skills
Experience
Minimum 3 years of leadership experience in retail, hospitality or service environments with a track record of driving sales, coaching teams and delivering elevated client experiences.
Education
High school diploma or equivalent required; post‑secondary study in retail, hospitality, cosmetology or a related field preferred.
Workplace
The role is situated in Rochester, Minnesota, USA — conveniently close to Minneapolis–Saint Paul. Within Minnesota, Cerulean currently features 17 open roles, including 4 recent additions. Across USA, Cerulean lists 3.512 open roles — 140 of them newly added.
Compensation
The base compensation for this position ranges from USD 24 to USD 31 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based); inclusive workplace initiatives and support for reasonable accommodations.
Culture
Sephora fosters a diverse, inclusive and learning‑oriented workplace where creativity and customer obsession are balanced with commercial discipline. The retail environment emphasizes mentorship, continuous training and a collaborative team ethos that celebrates individuality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Sales Leader», «Client Experience Leader», «Beauty Team Lead», «Retail Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.