Sephora Sales and Service Leader

Overview

Sephora is a global prestige beauty retailer known for a curated assortment of cosmetics, skincare, fragrance and wellness products. As part of the LVMH group, Sephora combines strong commercial ambition with a focus on experiential retail, product education and inclusive customer service, offering employees structured training and career progression pathways within a fast-paced retail environment.

Role & Responsibilities

• Lead and inspire the in-store team by modeling exceptional client engagement and service standards.
• Coach, mentor and develop team members through onboarding, product training, coaching conversations and ongoing feedback to elevate individual and store performance.
• Drive sales performance and KPIs through expert product knowledge, personalized recommendations and proactive clienteling.
• Ensure outstanding client experiences across all touchpoints, manage escalations and represent loyalty program initiatives.
• Execute daily store operations including inventory handling, visual merchandising standards, opening/closing procedures and loss-prevention best practices.
• Create and maintain an inclusive, collaborative environment where team members feel empowered and engaged.
• Manage scheduling and staffing to meet business needs; be available during peak retail hours (nights, weekends and holidays).
• Adhere to company policies and safety protocols; perform physical tasks as required (lifting/carrying up to 50 lbs).

Qualifications

• Minimum 2 years of leadership experience in retail, hospitality or a client-facing service environment; 3 years preferred.
• Proven ability to coach, motivate and develop a sales team to achieve measurable results.
• Demonstrated sales and client service expertise with a track record of meeting or exceeding targets.
• Excellent verbal communication, interpersonal and conflict-resolution skills.
• Availability for a full-time schedule (typically 30–40 hours/week) including nights, weekends and holidays.
• Physically able to lift and carry up to 50 pounds.

Skills

Experience

Minimum 2 years of leadership experience in retail, hospitality or service, with demonstrated success coaching teams and driving sales; 3 years preferred.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or related fields preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 34 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a fast-paced, client-first culture centered on product expertise, continuous learning and inclusivity. Employees are expected to collaborate across diverse teams and are supported with training opportunities and initiatives that celebrate individuality and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.