Sephora Sales and Service Leader

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Location
PortlandOregonUSA
Employment
Full-Time
Seniority
Manager
Compensation
$24–27.50/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 23, 2026

About Sephora

Sephora is a global beauty retailer known for an extensive assortment of prestige cosmetics, skincare and fragrance. Part of the LVMH group, Sephora is recognized for intensive product training, a strong retail culture focused on client experience, and structured career progression across store and corporate roles.

Sephora — Sales and Service Leader in Portland, OR (Downtown). Full-time hourly role at $24.00–$27.50/hr, leading store performance and team development.

Role & Responsibilities

  • Lead and motivate the store team to deliver exceptional client service and achieve sales targets through direct example and consistent coaching.
  • Coach, mentor and develop team members; provide ongoing feedback, support onboarding and promote continuous learning in product knowledge, service standards and loyalty programs.
  • Drive store performance via expert client engagement, personalized recommendations and effective execution of promotional and brand initiatives.
  • Oversee daily store operations including inventory tasks, visual merchandising standards, housekeeping and adherence to company policies.
  • Execute loyalty program enrollment and service initiatives to maximize client retention and lifetime value.
  • Foster an inclusive, collaborative workplace where team members feel empowered and safe while upholding Sephora’s service and safety standards.
  • Maintain reliable attendance and meet scheduling requirements to cover peak retail hours (nights, weekends and holidays).

Qualifications

  • Minimum 3 years of leadership experience in retail, hospitality or a client-facing service environment.
  • Proven ability to coach and inspire teams to meet or exceed sales and service objectives.
  • Demonstrated excellence in client service, communication and interpersonal relationship-building.
  • Comfortable working in a fast-paced, dynamic retail environment and able to adapt to changing priorities.
  • Availability for flexible scheduling including nights, weekends and holidays; able to meet full-time hours (30–40 hrs/week).
  • Physically able to lift and carry up to 50 pounds.

Skills

Client engagement Sales coaching and performance management Product knowledge and merchandising Visual merchandising Inventory handling and basic stock operations Loyalty program execution Oral communication and interpersonal skills Time management and punctuality

Experience

Minimum 3 years of leadership experience in a retail, hospitality or service setting with a track record of coaching teams and driving sales performance.

Workplace

This position is based in Portland, Oregon, USA.

Compensation

The base compensation for this position ranges from USD 24 to USD 27.50 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a diverse, inclusive retail culture centered on product expertise, client-first service and continuous learning. The environment emphasizes collaboration, professional development and visible career pathways within a high-energy beauty retail setting.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Leader», «Client Experience Manager», «Beauty Lead», «Retail Floor Supervisor», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.