Sephora Sales and Service Leader

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While this position is no longer receiving submissions as of March 31, 2026, we invite you to explore further opportunities at Sephora or browse all open roles.

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Location
USA
└Oregon
└Portland
Employment
Full-Time
Seniority
Manager
Compensation
$24–31/hour
Posted
Mar 31, 2026

About Sephora

Sephora is a global beauty retailer and a member of the LVMH group, known for an expansive assortment of prestige cosmetics, skincare, fragrance and tools. The brand emphasizes immersive client experiences, product discovery and ongoing education for its retail teams, operating a large network of stores across North America and internationally.

Sephora Portland is hiring a full-time Sales and Service Leader to drive sales, coach teams and elevate client experience. Hourly pay $24–$31/hr.

Role & Responsibilities

  • Lead and inspire the store team by modelling exceptional client service and driving a client-first culture.
  • Coach, mentor and develop team members through ongoing feedback, training and performance conversations.
  • Drive sales performance by delivering personalised product recommendations and elevating client engagement.
  • Support onboarding and continuous learning in service excellence, loyalty programmes and product expertise.
  • Execute daily store operations including inventory tasks, visual merchandising and maintaining brand standards.
  • Ensure operational compliance with company policies and contribute to a safe, inclusive shopping environment.
  • Maintain reliable attendance and meet required weekly hours, including availability for nights, weekends and holidays.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a customer-facing service environment.
  • Proven ability to coach, develop and motivate teams to achieve sales and service targets.
  • Demonstrated track record in sales and delivering exceptional client service.
  • Excellent verbal communication and interpersonal skills.
  • Availability to work a flexible retail schedule (nights, weekends and holidays) and meet full-time hour requirements (30–40 hrs/week).
  • Physically able to lift and carry up to 50 pounds.

Skills

Coaching and team leadership Sales and client engagement Product knowledge in beauty (makeup, skincare, fragrance) Visual merchandising Inventory management Loyalty programme knowledge Excellent communication and interpersonal skills Adaptability in a fast-paced retail environment

Experience

Minimum 2 years of leadership experience in retail, hospitality or a customer-facing environment with demonstrated success coaching teams and meeting sales targets.

Workplace

This position is based in Portland, Oregon, USA.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora fosters a diverse, inclusive and fast-paced retail culture focused on education, creativity and exceptional client experiences. Teams are encouraged to collaborate, learn continuously and contribute to an environment where individuality is celebrated.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Lead», «Retail Team Lead», «Client Experience Manager», «Sales Floor Supervisor», «Customer Service Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.