Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- May 19, 2026
About Sephora
Sephora is a global leader in beauty retail, operating a network of high-traffic stores and a prominent online platform. The brand is part of the LVMH group and is recognised for its curated assortment of prestige cosmetics, strong retail training programs, and emphasis on client experience and inclusivity.
Sephora in Phoenix (Biltmore Fashion Park) seeks a Sales and Service Leader — full-time. Pay $24–$27.50/hr.
Role & Responsibilities
- Lead and inspire the store team by modelling exceptional client service and driving sales performance.
- Coach, develop and provide ongoing feedback to associates to elevate product knowledge, service skills and individual performance.
- Deliver personalised client engagement and expert product recommendations to maximise conversion and average transaction value.
- Support store operations including inventory control, stock replenishment, visual merchandising and adherence to store standards.
- Execute onboarding and continuous learning initiatives including loyalty program enrollment and brand activations.
- Maintain scheduling reliability and ensure adequate coverage during peak retail periods (nights, weekends, holidays).
- Uphold company policies and safety procedures to ensure a secure and welcoming shopping environment.
Qualifications
- Minimum 2 years of leadership or supervisory experience in retail, hospitality or a customer-service environment.
- Proven ability to coach teams to meet sales targets and deliver excellent client service.
- Strong verbal communication and interpersonal skills with a client-first mindset.
- Comfortable working in a fast-paced, target-driven retail setting and adapting quickly to new product information.
- Physically able to lift and carry up to 50 pounds; reliable and punctual with flexible availability.
- Demonstrated proficiency with merchandising, inventory basics and day-to-day store operations.
Skills
Experience
Minimum two years of leadership or supervisory experience in retail, hospitality or service environments with a track record of coaching teams, driving sales and managing day-to-day store operations.
Education
High school diploma or equivalent; additional retail management or customer service training preferred.
Workplace
The successful candidate will be located in Phoenix, Arizona, USA.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (based on eligibility).
Culture
Sephora fosters an inclusive, fast-paced retail culture that celebrates diversity and personal expression. The company emphasises continuous learning, hands-on training and internal mobility within a beauty-focused, client-centric environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Team Leader», «Retail Floor Supervisor», «Sales Floor Leader», «Client Experience Supervisor», «Retail Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.