Sephora Sales and Service Leader

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Location
PhoenixArizonaUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$24–31/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 8, 2026

About Sephora

Sephora is a global leader in beauty retail and is part of the LVMH group. The brand is known for its broad brand assortment, omnichannel retail experience and strong focus on product education, client service and diversity, offering career development pathways for retail professionals across store, digital and corporate functions.

Sephora Phoenix, AZ seeks a Sales and Service Leader — full-time hourly role ($24–$31/hr) leading the store team to deliver exceptional client experiences.

Role & Responsibilities

  • Lead and inspire the store team by modelling exceptional client service and high-performance behaviours.
  • Coach, mentor and develop associates through ongoing feedback, training and formal onboarding to elevate team capability and sales performance.
  • Drive sales and client engagement through expert product knowledge, personalised recommendations and loyalty programme execution.
  • Support daily store operations including inventory control, visual merchandising, receiving and maintaining store standards.
  • Execute brand initiatives and trainings to ensure consistent delivery of Sephora standards.
  • Foster an inclusive, collaborative environment and ensure a safe, welcoming shopping experience in compliance with company policies.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or service; 3 years preferred.
  • Proven track record of coaching teams to achieve sales targets and deliver outstanding client service.
  • Strong commercial acumen and demonstrated ability to drive conversion and average transaction value.
  • Excellent interpersonal and communication skills with a client-first mindset.
  • Flexible availability for peak retail hours (nights, weekends and holidays) and reliable attendance.
  • Physically able to lift and carry up to 50 pounds.
  • Authorized to work in the United States.

Skills

Client engagement Sales coaching and performance management Team leadership Product knowledge and merchandising Inventory control Visual merchandising Loyalty programme execution Strong verbal communication

Experience

At least 2 years of leadership experience in retail, hospitality or service environments; 3 years preferred, with a demonstrable record of coaching teams and achieving sales targets.

Education

High school diploma or equivalent required; post-secondary studies in retail management, business or hospitality preferred.

Workplace

The successful candidate will be located in Phoenix, Arizona, USA.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates an inclusive, beauty-driven culture that celebrates individuality and continuous learning. Backed by LVMH's global scale, the workplace emphasizes hands-on training, mentorship and fast-paced retail innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales & Service Supervisor», «Client Experience Leader», «Retail Team Lead — Beauty», «Beauty Floor Supervisor», «Client Relations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.