Sephora Sales and Service Leader

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Location
Employment Full-Time
Seniority Supervisor
Compensation $26–31.85/hour
Posted Mar 16, 2026

Sephora Palm Desert is hiring a Sales and Service Leader (Full-time) to lead teams and elevate client experiences. Hourly pay $26.00–$31.85/hr.

Overview

Sephora is a leading global beauty retailer and a member of the LVMH group, known for an expansive portfolio of prestige brands and an omnichannel retail model. The company emphasizes product innovation, education, and an inclusive client experience, operating high-energy stores where beauty expertise and commercial rigor intersect.

Role & Responsibilities

  • Lead and inspire the store team by modelling exceptional client service and high professional standards.
  • Coach, mentor and develop team members to improve product knowledge, customer engagement and sales performance.
  • Drive store sales and KPIs through expert clienteling, personalized recommendations and experiential retailing.
  • Support onboarding and continuous learning initiatives, delivering training on product, service protocols and loyalty programs.
  • Execute daily store operations including visual merchandising, inventory tasks and maintaining store standards.
  • Promote an inclusive, collaborative culture and ensure compliance with company policies to deliver a safe and enjoyable shopping experience.
  • Maintain reliable availability for scheduled shifts during peak retail hours (nights, weekends, holidays).

Qualifications

  • Minimum 3 years of leadership experience in retail, hospitality or a client-facing service environment.
  • Proven ability to coach and motivate teams to meet sales objectives and deliver excellent client experiences.
  • Strong sales acumen and demonstrable client engagement skills.
  • Excellent verbal communication and interpersonal skills.
  • Comfortable working in a fast-paced, dynamic retail setting and quick to learn product knowledge and brand initiatives.
  • Physically able to lift and carry up to 50 pounds; punctual with consistent attendance.

Skills

Coaching Team leadership Client engagement Product knowledge Visual merchandising Inventory management Onboarding and training

Experience

Minimum three years of supervisory or leadership experience in retail, hospitality, or a service-oriented business, with a track record of coaching teams to achieve sales targets and deliver elevated client service.

Workplace

The role is situated in Palm Desert, California, USA — conveniently close to Los Angeles. There are currently 4 open positions in Palm Desert on Cerulean. Within California, Cerulean currently features 391 open roles, including 30 recent additions. Across USA, Cerulean lists 3.523 open roles — 167 of them newly added.

Compensation

The base compensation for this position ranges from USD 26 to USD 31.85 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a fast-paced, education-driven retail culture that prizes diversity, creativity and client-first service. Employees are encouraged to develop product expertise and leadership skills within an inclusive environment that emphasizes mentorship and continuous learning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Leader», «Client Experience Supervisor», «Beauty Sales Supervisor», «Team Lead — Sales & Service», «Retail Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.