- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 9, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Sales and Service Leader to drive store success at the Lake Nona West location in Orlando, Florida. This full-time hourly leadership role requires a natural leader with a client-first mindset to inspire team members, elevate client experiences, and exceed performance goals through coaching, collaboration, and deep beauty product expertise. The position combines team leadership, sales performance accountability, and operational execution within a dynamic retail environment.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals
- Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations
- Coach and develop team members by providing ongoing feedback and developmental support to elevate overall performance
- Support onboarding and continuous learning initiatives in service excellence, loyalty programs, and brand initiatives
- Execute daily store operations including inventory management, visual merchandising, and maintaining brand standards
- Foster an inclusive, collaborative workplace culture where every team member feels valued and empowered
- Maintain punctuality, consistent attendance, and flexibility during peak retail operations including nights, weekends, and holidays
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environment
- Proven ability to coach and inspire teams to achieve performance goals
- Strong sales and client service skills with demonstrated results
- Excellent communication and interpersonal abilities
- Ability to work effectively in a fast-paced, dynamic environment
- Quick learner with capacity to absorb and communicate product knowledge and training
- Physical capability to lift and carry up to 50 pounds regularly
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality, or service environment, with proven ability to coach and inspire teams to achieve sales and service goals.
Workplace
The successful candidate will be located in Orlando, Florida, USA.
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Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusion and belonging commitment to diversity and equal opportunity.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Retail Operations Leader», «Beauty Services Manager», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.