Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- May 19, 2026
About Sephora
Sephora is a global beauty retailer known for its wide assortment of prestige cosmetics, skincare and fragrance brands. As part of the LVMH group, Sephora combines a fast-paced retail environment with robust training programs and a strong focus on customer experience and product expertise.
Sephora Orlando (Vineland Pointe) is hiring a Sales and Service Leader (Full Time). Hourly pay $24–$27.50; lead store teams and deliver exceptional client experiences.
Role & Responsibilities
- Lead by example to inspire and coach store team members to deliver exceptional client service and meet sales targets.
- Drive daily performance through active client engagement, personalized product recommendations and upselling of loyalty programs.
- Provide continuous coaching, feedback and development plans to elevate individual and team capability.
- Support onboarding and ongoing training in product knowledge, service protocols and brand initiatives.
- Help execute daily store operations including inventory tasks, visual merchandising and maintenance of store standards.
- Ensure compliance with company policies and operational procedures to maintain a safe, welcoming shopping environment.
- Promote an inclusive culture and foster collaboration across the store team.
- Maintain reliable presence and scheduling flexibility to cover peak periods (nights, weekends, holidays).
Qualifications
- Minimum 2–3 years of leadership or supervisory experience in retail, hospitality or customer-service environments.
- Proven ability to coach, develop and motivate teams to achieve measurable sales and service results.
- Strong sales acumen with a client-first mindset and demonstrated ability to deliver personalized recommendations.
- Excellent verbal communication and interpersonal skills.
- Flexible availability to work 30–40 hours per week, including nights, weekends and holidays; punctuality and consistent attendance required.
- Physically capable of lifting and carrying up to 50 pounds.
Skills
Experience
2–3+ years of supervisory or team-lead experience in retail, beauty, hospitality or a related customer-facing environment, with a track record of coaching teams and achieving sales targets.
Education
High school diploma or equivalent; college coursework in business, hospitality or retail management is a plus.
Workplace
The successful candidate will be located in Orlando, Florida, USA.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora cultivates an inclusive, beauty-focused workplace that emphasizes continuous learning and product expertise. The environment is fast-paced and collaborative, with structured training and opportunities for internal development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Team Leader», «Retail Supervisor — Beauty», «Client Experience Supervisor», «Store Team Lead», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.