Sephora Sales and Service Leader
- Location
- New York CityNew YorkUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28–32/hour
- Department
- Retail & Boutique Operations
- Posted
- Jun 25, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Sales and Service Leader, New York City — full-time hourly management role leading retail teams in beauty retail.
Role & Responsibilities
- Lead and coach team members to deliver exceptional client service and achieve sales goals
- Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations
- Provide ongoing feedback and development to elevate team performance and support continuous learning
- Support onboarding and training in service excellence, loyalty programs, product expertise, and brand initiatives
- Assist with inventory management, visual merchandising, and maintaining store standards
- Promote a culture of openness and inclusivity where all team members feel empowered
- Execute daily operational duties and uphold Sephora company policies
- Ensure a safe and enjoyable shopping experience aligned with brand standards
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environment
- Proven ability to coach and inspire teams to achieve goals
- Strong sales and client service skills with excellent communication and interpersonal abilities
- Comfortable working in a fast-paced, dynamic retail environment
- Quick learner capable of absorbing and sharing product knowledge and training
- Physically able to lift and carry up to 50 pounds
- Flexibility to work peak retail operations including nights, weekends, and holidays
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality, or service environment, with demonstrated ability to coach and inspire teams to achieve sales and service goals.
Workplace
The role is situated in New York City, New York, USA.
Compensation
The base compensation for this position ranges from USD 28 to USD 32 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits available based on eligibility; inclusive workplace culture emphasizing diversity, belonging, and employee recognition.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Leader», «Store Service Manager», «Sales Team Lead», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.