Sephora Sales and Service Leader

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While this position is no longer receiving submissions as of April 2, 2026, we invite you to explore further opportunities at Sephora or browse all open roles.

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Location
USA
└New York
└New York City
Employment
Full-Time
Seniority
Supervisor
Compensation
$28–36/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 2, 2026

About Sephora

Sephora is a leading global beauty retailer and a member of the LVMH group. The brand is known for its curated assortment of prestige cosmetics, inclusive product offering, immersive store formats and strong emphasis on talent development and client experience.

Sephora — Sales and Service Leader in New York City (597 5th Ave). Full-time hourly role ($28–$36/hr) leading store teams and delivering superior client experiences.

Role & Responsibilities

  • Lead and inspire the in-store team through coaching, performance feedback and hands-on example to drive sales and deliver exceptional client experiences.
  • Drive daily store performance by engaging clients, delivering expert product recommendations and maximizing loyalty program opportunities.
  • Support onboarding, continuous learning and product training to maintain high standards of service and product knowledge across the team.
  • Oversee daily store operations including inventory support, visual merchandising and adherence to store standards and company policies.
  • Foster an inclusive team culture that prioritizes collaboration, reliability and a safe, welcoming shopping environment.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a service environment (3+ years preferred).
  • Proven ability to coach and motivate teams to meet sales targets and service KPIs.
  • Excellent verbal communication and interpersonal skills with a client-first mindset.
  • Comfortable working in a fast-paced, dynamic retail environment with flexible availability including nights, weekends and holidays.
  • Physically able to lift and carry up to 50 pounds.

Skills

Client engagement Coaching and team development Product knowledge and recommendations Visual merchandising Inventory support Loyalty program execution Exceptional customer service

Experience

Minimum 2 years of leadership experience in a retail, hospitality or service setting; 3+ years preferred. Proven record of coaching teams to achieve sales and service objectives.

Education

High school diploma or equivalent required; post-secondary study in business, retail or hospitality is a plus.

Workplace

The role is situated in New York City, New York, USA.

Compensation

The base compensation for this position ranges from USD 28 to USD 36 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a fast-paced, meritocratic environment centered on client experience, diversity and continuous learning. The workplace emphasizes inclusivity, cross‑brand training and opportunities for internal progression within the wider LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Leader», «Client Experience Supervisor», «Assistant Store Manager», «Retail Service Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.