Sephora Sales and Service Leader
Sephora — Sales and Service Leader in New York City (597 5th Ave). Full-time hourly role ($28–$36/hr) leading store teams and delivering superior client experiences.
Overview
Sephora is a leading global beauty retailer and a member of the LVMH group. The brand is known for its curated assortment of prestige cosmetics, inclusive product offering, immersive store formats and strong emphasis on talent development and client experience.
Role & Responsibilities
- Lead and inspire the in-store team through coaching, performance feedback and hands-on example to drive sales and deliver exceptional client experiences.
- Drive daily store performance by engaging clients, delivering expert product recommendations and maximizing loyalty program opportunities.
- Support onboarding, continuous learning and product training to maintain high standards of service and product knowledge across the team.
- Oversee daily store operations including inventory support, visual merchandising and adherence to store standards and company policies.
- Foster an inclusive team culture that prioritizes collaboration, reliability and a safe, welcoming shopping environment.
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality or a service environment (3+ years preferred).
- Proven ability to coach and motivate teams to meet sales targets and service KPIs.
- Excellent verbal communication and interpersonal skills with a client-first mindset.
- Comfortable working in a fast-paced, dynamic retail environment with flexible availability including nights, weekends and holidays.
- Physically able to lift and carry up to 50 pounds.
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality or service setting; 3+ years preferred. Proven record of coaching teams to achieve sales and service objectives.
Education
High school diploma or equivalent required; post-secondary study in business, retail or hospitality is a plus.
Workplace
The role is situated in New York City, New York, USA. There are currently 39 open positions in New York City on Cerulean, with 11 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Compensation
The base compensation for this position ranges from USD 28 to USD 36 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora cultivates a fast-paced, meritocratic environment centered on client experience, diversity and continuous learning. The workplace emphasizes inclusivity, cross‑brand training and opportunities for internal progression within the wider LVMH ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.