Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28–32/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 25, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Sales and Service Leader for its SoHo store in New York to lead a team of beauty specialists and drive store performance through exceptional client engagement and team development. The role combines hands-on leadership with operational excellence, requiring candidates to coach and empower team members, execute daily operations including inventory and visual merchandising, and foster an inclusive, high-performing work environment. This full-time position offers competitive hourly compensation of $28.00–$32.00 per hour, depending on experience and qualifications.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals
- Coach and empower team members through ongoing feedback and development initiatives
- Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations
- Support onboarding and continuous learning programs in service excellence, loyalty programs, and brand initiatives
- Execute daily operations including inventory management, visual merchandising, and store standards maintenance
- Foster a culture of inclusivity and openness where all team members feel valued and empowered
- Ensure compliance with Sephora policies and brand standards to create a safe and enjoyable shopping experience
Qualifications
- Minimum 2 years of leadership experience in a retail, hospitality, or service environment
- Proven ability to coach and inspire teams to achieve goals
- Strong sales and client service skills with demonstrated results
- Excellent communication and interpersonal skills
- Physical ability to lift and carry up to 50 pounds
- Comfortable navigating fast-paced and dynamic retail environments
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality, or service environment, with a proven track record of coaching and inspiring teams to achieve sales and service goals.
Education
High school diploma or equivalent; bachelor's degree preferred but not required.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 28 to USD 32 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (based on eligibility); inclusion and belonging initiatives; employee discounts and other retail benefits.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Store Operations Leader», «Client Service Supervisor», «Retail Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.