Sephora Sales and Service Leader

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Location
New Hyde ParkNew YorkUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$28–32/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
May 9, 2026

About Sephora

Sephora is a global beauty retailer known for a broad assortment of cosmetics, skincare and fragrance across multiple brands and private-label lines. As part of the LVMH family of maisons, Sephora emphasizes experiential retail, innovation in beauty merchandising and a strong training culture to develop frontline talent.

Sephora (New Hyde Park, NY) seeks a Sales and Service Leader (Full Time) to lead the store team and drive client-centric sales ($28–$32/hr).

Role & Responsibilities

  • Lead, coach and inspire the store team to deliver exceptional client service and meet sales objectives.
  • Drive daily sales through expert client engagement, personalised beauty consultations and product recommendations.
  • Provide ongoing coaching, feedback and development opportunities to elevate team performance and retention.
  • Support onboarding and continuous learning for service excellence, loyalty program activation and product expertise.
  • Execute daily store operations including inventory handling, visual merchandising and maintenance of store standards.
  • Ensure compliance with company policies, loss-prevention practices and a safe, inclusive shopping environment.
  • Manage scheduling expectations, meet required weekly hours and provide reliable coverage during peak retail periods (nights, weekends, holidays).

Qualifications

  • Minimum 3 years of leadership experience in retail, hospitality or service environments with demonstrated coaching capability.
  • Proven track record of meeting or exceeding sales and client service targets.
  • Excellent communication, interpersonal and team-development skills.
  • Comfortable working in a fast-paced, dynamic retail environment and quickly absorbing product knowledge.
  • Physically able to lift and carry up to 50 pounds; flexible availability for nights, weekends and holiday shifts.

Skills

Team coaching and performance management Client engagement and sales conversion Product knowledge and beauty consultation Visual merchandising and inventory control Effective communication and interpersonal skills

Experience

At least 3 years of leadership experience in retail, hospitality or service, with demonstrated ability to coach staff, drive sales and manage operational tasks.

Education

High school diploma or equivalent; post-secondary coursework or certification in retail management, hospitality or cosmetology preferred.

Workplace

The role is situated in New Hyde Park, New York, USA — conveniently close to New York.

Compensation

The base compensation for this position ranges from USD 28 to USD 32 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits offered based on eligibility.

Culture

Sephora fosters an inclusive, client-centric culture that values diversity, continuous learning and internal mobility. The working environment is fast-paced and collaborative, with structured training programs and opportunities to develop retail leadership skills within the LVMH group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Client Experience Leader», «Beauty Floor Supervisor», «Store Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.