Sephora Sales and Service Leader

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Location
MurfreesboroTennesseeUSA
Employment
Full-Time
Seniority
Manager
Compensation
$24–27.50/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 23, 2026

About Sephora

Sephora is a global beauty-retail leader known for its expansive assortment of prestige cosmetics, skincare and fragrance. Operating a high-volume, omnichannel retail network, Sephora emphasizes product discovery, customer education and brand partnerships. The house is part of the LVMH group and is recognized for innovation in merchandising, clienteling and inclusive consumer experiences.

Sephora in Murfreesboro seeks a full-time Sales and Service Leader. Hourly pay $24–$27.50; lead the store team to deliver elevated client experiences.

Role & Responsibilities

  • Lead by example on the sales floor to drive client engagement, conversion and average transaction value.
  • Coach, develop and motivate associates to deliver exceptional client service, product expertise and loyalty-program enrollment.
  • Manage daily store operations including inventory handling, stockroom workflows and execution of visual merchandising standards.
  • Support onboarding and ongoing training initiatives to ensure team proficiency in product knowledge, services and brand activations.
  • Contribute to staffing, scheduling and performance feedback to meet sales targets and maintain service coverage during peak hours (nights, weekends, holidays).
  • Uphold company policies and safety standards to ensure a secure, compliant and welcoming shopping environment.

Qualifications

  • Minimum 2 years of supervisory or leadership experience in retail, hospitality or a customer-service environment (3+ years preferred).
  • Proven ability to coach teams, drive sales performance and deliver measurable service improvements.
  • Excellent verbal communication and interpersonal skills; comfortable providing direct feedback and conducting on-floor coaching.
  • Availability to work a flexible schedule including nights, weekends and holidays; reliable attendance and punctuality.
  • Physically able to lift and carry up to 50 pounds and perform extended periods of standing.

Skills

Team coaching and development Client engagement and relationship building Product knowledge transfer and training Visual merchandising execution Inventory handling and stock management Strong communication and interpersonal skills

Experience

Minimum 2 years of leadership experience in retail, hospitality or service environments with a track record of coaching teams to achieve sales goals and elevate client experience; experience in beauty retail or related categories is advantageous. 3+ years of relevant experience is preferred.

Education

High school diploma or equivalent required; post-secondary coursework or a degree in business, retail management, hospitality or a related field is a plus.

Workplace

This position is based in Murfreesboro, Tennessee, USA, within easy reach of Nashville.

Compensation

The base compensation for this position ranges from USD 24 to USD 27.50 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates an energetic, inclusive workplace built around discovery, education and creativity. As part of the LVMH group, the brand emphasizes meritocratic development, continuous learning and diversity across teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Leader», «Retail Team Leader», «Beauty Services Supervisor», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.