Sephora Sales and Service Leader
- Location
- Mission ViejoCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $26–29.90/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 16, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Sales and Service Leader opening in Mission Viejo, CA. Lead retail team, drive sales, manage operations. Full-time, $26–$29.90/hr.
Role & Responsibilities
- Lead and coach team members to deliver exceptional client service and achieve sales goals
- Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations
- Support ongoing team development by providing feedback and coaching to elevate performance
- Facilitate onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
- Execute daily store operations including inventory management, visual merchandising, and maintaining store standards
- Promote a culture of inclusivity and openness where all team members feel empowered
- Uphold Sephora policies and standards to ensure a safe and enjoyable shopping experience
- Meet required minimum weekly shift commitments and maintain punctuality and consistent attendance
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environment
- Proven ability to coach and inspire teams to achieve goals
- Strong sales and client service skills
- Excellent communication and interpersonal skills
- Ability to work comfortably in a fast-paced and dynamic environment
- Quick learner with ability to absorb and share product knowledge and training
- Physically able to lift and carry up to 50 pounds
- Availability during peak retail operations including nights, weekends, and holidays
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality, or service environment, with proven ability to coach and inspire teams toward achieving sales and service objectives.
Workplace
The role is situated in Mission Viejo, California, USA — conveniently close to Los Angeles.
Compensation
The base compensation for this position ranges from USD 26 to USD 29.90 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusion and belonging initiatives within the company culture.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Service Lead», «Sales Team Lead», «Retail Operations Leader», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.