Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $22–25.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 21, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sales and Service Leader at Sephora in Mishawaka, IN. Lead beauty retail teams with full-time, hourly position offering $22–$25.50/hr.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals
- Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations
- Coach and develop team members with ongoing feedback to elevate performance and build capability
- Support onboarding and continuous learning initiatives in service excellence, loyalty programs, and product expertise
- Execute daily operational tasks including inventory management, visual merchandising, and store standards compliance
- Foster an inclusive, collaborative culture where team members feel empowered and valued
- Uphold Sephora brand standards and company policies to ensure a safe and enjoyable shopping experience
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environments
- Proven ability to coach and inspire teams to achieve performance goals
- Strong sales and client service skills with demonstrated success
- Excellent communication and interpersonal abilities
- Ability to thrive in fast-paced, dynamic retail environments
- Quick learner capable of absorbing and sharing product knowledge and training materials
- Physically able to lift and carry up to 50 pounds
- Flexible availability including evenings, weekends, and holidays
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality, or service environment, with proven success in coaching and inspiring teams to achieve sales goals and deliver exceptional client experiences.
Workplace
The role is situated in Mishawaka, Indiana, USA — conveniently close to South Bend.
Compensation
The base compensation for this position ranges from USD 22 to USD 25.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; commitment to inclusion and belonging initiatives
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Leader», «Store Lead», «Client Service Manager», «Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.