Sephora Sales and Service Leader
- Location
- Milford Connecticut USA
- Employment
- Full-Time
- Seniority
- Lead
- Compensation
- $28–32/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 30, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks an experienced Sales and Service Leader to drive store performance and inspire team excellence at its Milford, Connecticut location. This full-time, hourly position requires a natural leader with minimum 2 years of retail, hospitality, or service leadership experience to coach team members, elevate client experiences, and exceed sales goals. The role encompasses daily operations, inventory management, visual merchandising, and cultivating an inclusive, high-performing environment where beauty expertise and client-first service thrive.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals
- Provide ongoing coaching and developmental feedback to elevate team performance and growth
- Support onboarding and continuous learning in service excellence, loyalty programs, and product expertise
- Drive store performance through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Assist with inventory management, visual merchandising, and maintaining Sephora brand standards
- Execute daily operations while fostering a culture of inclusivity, openness, and empowerment
- Uphold company policies and create a safe, enjoyable shopping experience for all clients
- Meet minimum weekly shift requirements and maintain punctuality during peak retail operations
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environment
- Proven ability to coach and inspire teams to achieve performance goals
- Strong sales and client service skills with excellent communication and interpersonal abilities
- Physically capable of lifting and carrying up to 50 pounds
- Comfortable working in fast-paced, dynamic retail environments
- Quick learner with ability to absorb and share product knowledge and training
Skills
Experience
Minimum 2 years of proven leadership experience in a retail, hospitality, or service environment, with demonstrated ability to coach and inspire teams.
Education
High school diploma or equivalent required; retail management certification or beauty industry training preferred.
Workplace
The successful candidate will be located in Milford, Connecticut, USA, with easy access to New Haven.
Compensation
The base compensation for this position ranges from USD 28 to USD 32 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusive and supportive workplace culture celebrating diversity and belonging.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Beauty Store Manager», «Sales Team Lead», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.