Sephora Sales and Service Leader

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Location
USA
└Florida
└Miami
Employment
Full-Time
Seniority
Manager
Compensation
$24–31/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 3, 2026

About Sephora

Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, fragrances and skincare. As part of the LVMH group, the brand emphasizes product innovation, omnichannel retailing and immersive client experiences. Sephora positions itself as a career-oriented employer with structured training programs and numerous progression pathways across store leadership, merchandising and corporate functions.

Sephora is hiring a Sales and Service Leader in Miami, FL. Full-time hourly position ($24–$31/hr) leading store performance and client experience.

Role & Responsibilities

  • Lead and inspire the store team to deliver exceptional client service and achieve sales targets through exemplary behaviour and active coaching.
  • Coach, mentor and develop associates — provide feedback, training and performance guidance to elevate individual and team results.
  • Drive client engagement and conversion through expert product knowledge, personalised recommendations and loyalty program activation.
  • Oversee daily store operations including inventory management, visual merchandising standards, stock replenishment and loss-prevention practices.
  • Support onboarding and continuous learning initiatives for service excellence, brand initiatives and product education.
  • Maintain store presentation, uphold company policies and ensure a safe, inclusive shopping environment.
  • Work a flexible schedule to cover peak retail hours, including nights, weekends and holidays; ensure punctuality and reliable attendance.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a client-facing service environment.
  • Proven track record of coaching teams to meet or exceed sales and service objectives.
  • Excellent communication, interpersonal and conflict-resolution skills.
  • Demonstrable client service orientation with strong selling and product recommendation abilities.
  • Ability to work in a fast-paced environment and quickly acquire product knowledge.
  • Physically able to lift and carry up to 50 pounds.

Skills

Client engagement Team coaching and development Product knowledge and merchandising Inventory management Loyalty program execution Visual merchandising Cash handling and register operations

Experience

Minimum 2 years of leadership experience in retail, hospitality or a service environment, with demonstrated success coaching teams and driving sales performance.

Education

High school diploma or equivalent required; college coursework or certification in business, retail management or hospitality preferred.

Workplace

The successful candidate will be located in Miami, Florida, USA.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (subject to eligibility).

Culture

Sephora fosters an inclusive, fast‑paced environment that celebrates individuality and professional growth. The company emphasises hands‑on learning, collaboration and career mobility across retail and corporate functions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Manager», «Beauty Sales Supervisor», «Client Experience Leader», «Store Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.