Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–31/hour
- Posted
- Mar 26, 2026
About Sephora
Sephora is a leading global beauty retailer and a member of the LVMH group, celebrated for its curated assortment of prestige cosmetics, skincare and fragrance brands and a high-touch client experience. The retailer emphasizes talent development, inclusivity and a culture of continuous learning to support store-level leadership and customer engagement.
Sephora Miami is hiring a Sales and Service Leader (Full-time) — hourly pay $24–$31/hr. Lead store teams and drive client experience at Palms at Town & Country.
Role & Responsibilities
- Lead by example to drive sales performance and deliver exceptional client experiences through expert product knowledge and personalized recommendations.
- Coach, mentor and develop store team members; provide ongoing feedback, training and performance management to elevate individual and team results.
- Manage daily store operations including inventory control, visual merchandising standards and adherence to company policies and procedures.
- Execute loyalty and service initiatives to increase client retention and lifetime value.
- Foster an inclusive, collaborative environment that supports diversity, open communication and employee engagement.
- Ensure punctuality, staffing coverage and reliable execution of scheduled shifts during peak retail hours (nights, weekends, holidays).
Qualifications
- Minimum 2–3 years of leadership experience in retail, hospitality or a client-facing service environment.
- Proven ability to coach teams to achieve sales targets and deliver consistent service excellence.
- Strong sales aptitude with a client-first mindset and demonstrated success in driving conversion and average transaction value.
- Excellent verbal communication and interpersonal skills; comfortable delivering product education and training.
- Ability to work a flexible schedule including nights, weekends and holidays; reliable attendance and punctuality.
- Physically able to lift and carry up to 50 pounds.
Skills
Experience
Typically requires 2–3 years of leadership experience in retail, hospitality or a comparable customer-facing environment, with demonstrated ability to coach teams and achieve measurable sales results.
Education
High school diploma or equivalent preferred; additional retail, cosmetology or sales training is a plus.
Workplace
The successful candidate will be located in Miami, Florida, USA.
Compensation
The base compensation for this position ranges from USD 24 to USD 31 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility applies).
Culture
Sephora cultivates an inclusive, fast-paced retail environment that prioritizes client experience, innovation and ongoing professional development. As part of the LVMH family, the brand balances commercial rigor with strong employee learning programs and a commitment to diversity and belonging.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Sales Supervisor», «Client Experience Leader», «Retail Team Lead», «Beauty Advisor Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.