Sephora Sales and Service Leader
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Sephora in Metairie, LA is hiring a Sales and Service Leader (Full-time). Competitive hourly pay $24–$31/hr; apply to join a leading beauty retailer.
Overview
Sephora is a leading prestige beauty retailer and a member of the LVMH group, renowned for its curated mix of global and niche brands, innovative retail concepts, and customer-centric service. The brand emphasizes product expertise, experiential retail, and continuous learning, offering career pathways across store operations, merchandising, and corporate functions.
Role & Responsibilities
- Lead, motivate and coach a sales team to deliver exceptional client service and achieve sales and KPI targets.
- Model and reinforce Sephora’s client-first service standards through direct selling, product demonstrations, and personalized recommendations.
- Drive team development by providing ongoing feedback, onboarding support, and targeted training in product knowledge, loyalty programs, and service excellence.
- Support day-to-day store operations including inventory handling, receiving, loss prevention, visual merchandising and maintaining presentation standards.
- Contribute to workforce planning and ensure reliable coverage across peak retail hours, including evenings, weekends and holidays.
- Foster an inclusive, collaborative store culture that promotes engagement, openness and a positive shopping experience for clients and colleagues.
Qualifications
- Minimum 3 years of retail, hospitality, or service industry experience, including at least 2 years in a leadership or supervisory capacity.
- Proven ability to coach, motivate and develop frontline sales associates to meet or exceed targets.
- Demonstrated fluency in consultative selling, client engagement and product education.
- Excellent verbal communication and interpersonal skills with a client-centric demeanor.
- Capacity to work a flexible schedule and reliably meet required weekly hours (Full Time: 30–40 hrs/week).
- Physically able to lift and carry up to 50 pounds.
Skills
Experience
Minimum three years of experience in a retail, hospitality, or service environment, with at least two years in a leadership or supervisory role responsible for coaching and driving sales performance.
Education
High school diploma or equivalent required; post-secondary coursework or certification in retail management, business, cosmetology or a related field is preferred.
Workplace
This position is based in Metairie, Louisiana, USA, within easy reach of New Orleans. The broader Louisiana area accounts for 5 active listings on Cerulean, 1 of which are new. In USA as a whole, Cerulean currently features 3.587 open positions, with 170 posted this week.
Compensation
The base compensation for this position ranges from USD 24 to USD 31 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora cultivates a culture centered on inclusivity, continuous learning and product expertise. The environment prizes creativity, collaboration and high standards of client service, offering opportunities for progression within a globally recognized beauty brand.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Supervisor», «Client Experience Supervisor», «Store Team Lead», «Beauty Sales Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.