Sephora Sales and Service Leader
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Sephora Las Vegas seeks a Sales and Service Leader to drive client experience and sales. Full-time, hourly $24–$31/hr.
Overview
Sephora is a leading global beauty retailer and part of the LVMH group. Renowned for an expansive assortment of prestige brands, Sephora emphasizes customer-centric retailing, talent development and continuous product and service innovation across its store network.
Role & Responsibilities
- Lead by example to inspire and motivate the store team, modelling exceptional client service and Sephora standards.
- Drive sales performance through active client engagement, expert product recommendations and personalized shopping experiences.
- Coach, develop and provide ongoing feedback to associates to elevate individual and team performance and support career progression.
- Manage daily store operations including inventory handling, visual merchandising, adherence to loss-prevention procedures and maintenance of store presentation.
- Support onboarding and continuous learning initiatives related to service excellence, loyalty programs and brand/product training.
- Maintain staffing reliability and flexible scheduling to meet peak retail demands (nights, weekends and holidays).
- Foster an inclusive, collaborative environment where diverse perspectives are respected and team morale is prioritised.
- Uphold company policies to ensure a safe, compliant and enjoyable shopping environment for clients and employees.
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality or a client service environment (3+ years preferred).
- Proven track record of coaching teams to meet or exceed sales and service KPIs.
- Strong client service and sales capability with expert product knowledge acquisition.
- Excellent verbal communication and interpersonal skills; ability to influence and build rapport with diverse clientele.
- Availability to work a flexible schedule including nights, weekends and holidays and meet minimum weekly shift requirements (30–40 hrs/week for full-time).
- Physically able to lift and carry up to 50 pounds.
Skills
Experience
Minimum 2 years of leadership experience in retail, hospitality, or a service-oriented environment; 3+ years preferred for competitive consideration.
Education
High school diploma or equivalent required; coursework or diploma in business, retail management, or hospitality preferred.
Workplace
The role is situated in Las Vegas, Nevada, USA. There are currently 140 open positions in Las Vegas on Cerulean, with 3 added recently. Across USA, Cerulean lists 2.209 open roles — 96 of them newly added.
Compensation
The base compensation for this position ranges from USD 24 to USD 31 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora cultivates a fast-paced, inclusive retail culture centered on creativity, beauty expertise and continuous learning. The environment rewards customer obsession, collaborative leadership and professional development within a diverse community of beauty professionals.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.