Sephora Sales and Service Leader
- Location
- LancasterPennsylvaniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 19, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Sales and Service Leader position in Lancaster, PA. Lead retail teams, drive beauty sales, $24–$27.50/hr, full-time.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals through coaching and empowerment
- Drive overall store success through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Provide ongoing feedback and development to elevate team performance and support continuous learning initiatives
- Support onboarding and training in service excellence, loyalty programs, product expertise, and brand initiatives
- Execute daily operational tasks including inventory management, visual merchandising, and store standards compliance
- Foster an inclusive, collaborative culture where team members feel empowered and valued
- Uphold Sephora policies and ensure a safe, enjoyable shopping experience for all clients
Qualifications
- Minimum 2 years of documented leadership experience in retail, hospitality, or service environment
- Proven ability to coach, inspire, and develop team members to achieve performance goals
- Strong sales and client service expertise with a client-first mindset
- Excellent verbal and interpersonal communication skills
- Comfortable operating in a fast-paced, dynamic retail environment
- Quick learner capable of absorbing and sharing product knowledge and training materials
- Ability to lift and carry up to 50 pounds regularly
Skills
Experience
Minimum 3 years of leadership or supervisory experience in retail, hospitality, or customer service environments, with demonstrated ability to lead teams and drive sales performance.
Education
High school diploma or equivalent required; additional retail management or beauty industry certification is advantageous.
Workplace
The role is situated in Lancaster, Pennsylvania, USA — conveniently close to Philadelphia.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits package based on eligibility; inclusion and belonging initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Leader», «Retail Operations Lead», «Beauty Service Manager», «Sales Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.