Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $26–30/hour
- Department
- Retail & Boutique Operations
- Posted
- May 5, 2026
About Sephora
Sephora is a global, omnichannel beauty retailer known for its broad assortment of prestige cosmetics, fragrances and skincare. As part of the LVMH group, the brand emphasises innovation, experiential retail and professional development, offering fast-paced retail opportunities across diverse, client-focused environments.
Sephora Lahaina seeks a Sales and Service Leader (Full Time) in Lahaina, HI. Lead teams, drive sales and deliver exceptional client service. $26–$30/hr.
Role & Responsibilities
- Lead and inspire the store team by role-modeling exceptional client service and driving a high-performance culture
- Coach, mentor and develop team members to improve sales skills, product knowledge and customer engagement
- Drive sales performance through personalised client recommendations, loyalty program execution and expert product expertise
- Support onboarding and continuous learning initiatives to maintain service excellence and brand standards
- Oversee daily store operations including inventory control, visual merchandising and maintenance of store standards
- Ensure reliable staffing and scheduling to meet business needs (full-time expectation: 30–40 hrs/week, availability nights/weekends/holidays)
- Foster an inclusive and collaborative environment that supports Sephora’s diversity and belonging goals
- Adhere to company policies to create a safe, compliant and enjoyable shopping experience
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality or a client-service environment; 3+ years preferred
- Proven ability to coach and motivate front-line teams to achieve sales and service targets
- Demonstrable sales and client-service proficiency with a track record of driving results
- Excellent interpersonal and communication skills with the ability to influence across levels
- Comfortable operating in a fast-paced, dynamic retail setting and adapting to changing priorities
- Physically able to lift and carry up to 50 pounds
- Availability to work required shifts during peak retail periods including nights, weekends and holidays
Skills
Experience
Minimum 2 years of leadership experience in retail, hospitality, or service; 3+ years preferred.
Education
High school diploma or equivalent required; post-secondary coursework in business, retail management, or hospitality preferred.
Workplace
The successful candidate will be located in Lahaina, Hawaii, USA, with easy access to Honolulu.
Compensation
The base compensation for this position ranges from USD 26 to USD 30 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility applies).
Culture
Sephora cultivates an inclusive, client-centric culture that prizes diversity, learning and experiential retail. Employees are encouraged to develop product expertise, mentor colleagues and contribute to a fast-moving environment focused on elevated customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Client Experience Leader», «Retail Team Lead», «Beauty Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.