Sephora Sales and Service Leader

Closed The candidacy window for this position at Sephora has closed.

While this position is no longer receiving submissions as of April 4, 2026, we invite you to explore further opportunities at Sephora or browse all open roles.

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Location
USA
└Hawaii
└Kapolei
Employment
Full-Time
Seniority
Manager
Compensation
$26–34/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 4, 2026

About Sephora

Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, skincare, and fragrance. As part of the LVMH group, Sephora blends retail innovation with luxury-brand partnerships and places emphasis on training, diversity, and experiential retail environments.

Sephora — Sales and Service Leader in Kapolei, HI. Full-time hourly role ($26–$34/hr) leading store teams to deliver exceptional client experiences.

Role & Responsibilities

  • Lead and inspire the store team by modeling exceptional client service and high sales performance.
  • Coach, mentor and develop team members through ongoing feedback, training and performance management to elevate product knowledge and service delivery.
  • Drive sales and KPIs via personalized client engagement, expert recommendations and conversion-focused floor leadership.
  • Support daily store operations including inventory control, visual merchandising, stock replenishment and adherence to brand standards.
  • Ensure operational compliance with company policies and maintain a safe, welcoming shopping environment that reflects Sephora standards.
  • Foster an inclusive culture of teamwork and belonging across all store functions.

Qualifications

  • Minimum 2–3 years of leadership or supervisory experience in retail, hospitality, or a client-facing service environment.
  • Proven ability to coach teams, develop talent and drive measurable sales results.
  • Excellent verbal communication and interpersonal skills with a client-first mindset.
  • Comfortable working in a fast-paced, high-volume retail environment and available for nights, weekends and holidays.
  • Physically able to lift and carry up to 50 pounds.

Skills

Team coaching and leadership Client engagement and sales conversion Product knowledge and merchandising Inventory control and stock management Strong communication and interpersonal skills

Experience

Minimum 2–3 years of supervisory or leadership experience in retail, hospitality, or service, with a demonstrable track record of coaching teams and meeting sales targets.

Education

High school diploma or equivalent; college coursework or degree in business, hospitality, or a related field preferred.

Workplace

The successful candidate will be located in Kapolei, Hawaii, USA, with easy access to Honolulu.

Compensation

The base compensation for this position ranges from USD 26 to USD 34 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates an energized, inclusive retail culture focused on education, innovation and client experience. The brand emphasizes continuous learning and internal mobility while promoting diversity and belonging across its store network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Beauty Floor Supervisor», «Client Experience Leader», «Retail Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.