Sephora Sales and Service Leader

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Location
USA
└Indiana
└Indianapolis
Employment
Full-Time
Seniority
Manager
Compensation
$24–31/hour
Posted
Mar 26, 2026

About Sephora

Sephora is a global prestige beauty retailer and a member of the LVMH selective retailing portfolio. The brand is recognized for its curated assortment of prestige cosmetics, a strong omnichannel presence, and a focus on talent development, diversity, and inclusive client experiences.

Sephora in Indianapolis seeks a Sales and Service Leader — full-time, $24–$31/hr, leading store teams and client experience.

Role & Responsibilities

  • Lead by example to motivate and develop a high-performing store team, setting daily standards for service and sales.
  • Coach, mentor and provide actionable feedback to team members to elevate individual and collective performance.
  • Drive sales through expert client engagement, personalised product recommendations and loyalty program activation.
  • Support onboarding and continuous learning initiatives, ensuring product knowledge and brand standards are maintained.
  • Oversee daily store operations including inventory management, visual merchandising, and adherence to store standards and policies.
  • Manage scheduling expectations and ensure reliable coverage during peak retail hours (nights, weekends, holidays).
  • Foster an inclusive, collaborative environment that promotes openness, belonging, and exceptional client experiences.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality, or a client-facing service environment; 3+ years preferred.
  • Proven ability to coach and inspire teams to meet and exceed sales goals.
  • Demonstrated excellence in client service and selling, with strong interpersonal and communication skills.
  • Comfortable working in a fast-paced, dynamic retail environment and adapting to shifting priorities.
  • Physically able to lift and carry up to 50 pounds and perform typical retail tasks.
  • Availability for flexible scheduling including nights, weekends and holidays; punctuality and reliable attendance required.

Skills

Team leadership Coaching and development Client engagement and relationship building Product knowledge and merchandising Inventory management Loyalty program execution Effective communication

Experience

At least 2 years of supervisory or leadership experience in retail, hospitality, or a service-oriented environment; preference for candidates with 3+ years of progressive responsibility in sales leadership.

Education

High school diploma or equivalent required; college coursework or degree in business, communications, or a related field preferred.

Workplace

This position is based in Indianapolis, Indiana, USA.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a fast-paced, inclusive workplace that celebrates individual expression and professional growth. The brand emphasizes continuous learning, diversity, and collaborative teams driven by client-centric service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Sales Leader», «Client Experience Leader», «Retail Sales Supervisor», «Service Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.