Sephora Sales and Service Leader
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Sephora in Indianapolis seeks a Sales and Service Leader — full-time, $24–$31/hr, leading store teams and client experience.
Overview
Sephora is a global prestige beauty retailer and a member of the LVMH selective retailing portfolio. The brand is recognized for its curated assortment of prestige cosmetics, a strong omnichannel presence, and a focus on talent development, diversity, and inclusive client experiences.
Role & Responsibilities
- Lead by example to motivate and develop a high-performing store team, setting daily standards for service and sales.
- Coach, mentor and provide actionable feedback to team members to elevate individual and collective performance.
- Drive sales through expert client engagement, personalised product recommendations and loyalty program activation.
- Support onboarding and continuous learning initiatives, ensuring product knowledge and brand standards are maintained.
- Oversee daily store operations including inventory management, visual merchandising, and adherence to store standards and policies.
- Manage scheduling expectations and ensure reliable coverage during peak retail hours (nights, weekends, holidays).
- Foster an inclusive, collaborative environment that promotes openness, belonging, and exceptional client experiences.
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or a client-facing service environment; 3+ years preferred.
- Proven ability to coach and inspire teams to meet and exceed sales goals.
- Demonstrated excellence in client service and selling, with strong interpersonal and communication skills.
- Comfortable working in a fast-paced, dynamic retail environment and adapting to shifting priorities.
- Physically able to lift and carry up to 50 pounds and perform typical retail tasks.
- Availability for flexible scheduling including nights, weekends and holidays; punctuality and reliable attendance required.
Skills
Experience
At least 2 years of supervisory or leadership experience in retail, hospitality, or a service-oriented environment; preference for candidates with 3+ years of progressive responsibility in sales leadership.
Education
High school diploma or equivalent required; college coursework or degree in business, communications, or a related field preferred.
Workplace
This position is based in Indianapolis, Indiana, USA. Cerulean lists 5 open roles in Indianapolis. The broader Indiana area accounts for 12 active listings on Cerulean. In USA as a whole, Cerulean currently features 2.168 open positions, with 63 posted this week.
Compensation
The base compensation for this position ranges from USD 24 to USD 31 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora cultivates a fast-paced, inclusive workplace that celebrates individual expression and professional growth. The brand emphasizes continuous learning, diversity, and collaborative teams driven by client-centric service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.