Sephora Sales and Service Leader
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Sephora Hyannis is hiring a Sales and Service Leader to lead the store team, drive sales, and deliver exceptional client experiences.
Overview
Sephora is a global beauty retailer known for its curated portfolio of prestige cosmetics, fragrance and skincare brands and for its omnichannel retail experience. As part of the LVMH family, Sephora combines a commercial, innovation-driven mindset with a strong emphasis on diversity, training and inclusive client experiences.
Role & Responsibilities
- Lead by example to inspire and coach store team members to deliver exceptional client service and meet sales targets.
- Drive in-store performance through proactive client engagement, expert product recommendations and loyalty program activation.
- Provide ongoing coaching, feedback and development plans to elevate individual and team performance.
- Support onboarding, training and continuous learning initiatives covering product knowledge, service standards and brand initiatives.
- Execute daily store operations including inventory controls, visual merchandising and adherence to company policies and standards.
- Maintain reliable coverage for scheduled shifts and ensure operational readiness during peak retail hours (nights, weekends, holidays).
- Foster an inclusive, collaborative environment that promotes openness and teamwork.
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality or a service environment; 3 years preferred.
- Proven ability to coach, motivate and develop teams to achieve sales and service goals.
- Demonstrated track record of strong client service and sales performance.
- Excellent verbal communication and interpersonal skills.
- Comfortable working in a fast-paced, dynamic retail environment and flexible to work nights, weekends and holidays.
- Physically able to lift and carry up to 50 pounds.
Skills
Experience
Minimum 2 years of leadership experience in retail, hospitality or service environments with proven success coaching teams and achieving sales targets; experience in beauty retail is strongly preferred (3 years preferred).
Education
High school diploma or equivalent required; associate degree or coursework in business, retail management or cosmetology preferred.
Workplace
The successful candidate will be located in Hyannis, Hyannis, USA, with easy access to Boston. Cerulean currently advertises 3.486 open roles in USA, including 218 added in the last 48 hours.
Compensation
The base compensation for this position ranges from USD 26 to USD 34 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora emphasizes an inclusive, fast-paced culture driven by passion for beauty, continuous learning and diversity. The brand invests in training and career progression and fosters a collaborative retail environment shaped by customer‑centric standards and innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Client Experience Manager», «Store Sales Supervisor», «Beauty Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.