Sephora Sales and Service Leader
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $26–34/hour
- Department
- Retail & Boutique Operations
- Posted
- Apr 10, 2026
About Sephora
Sephora is a global leader in prestige beauty retail, offering a curated assortment of cosmetics, skincare and fragrance across owned-brand and third‑party labels. As part of the LVMH group, Sephora combines entrepreneurial retail DNA with an international luxury footprint and invests in talent development, diversity and product innovation across its network of stores and digital channels.
Sephora Houston seeks a Sales and Service Leader (full-time) at TX‑Highland Village — hourly pay $26–$34/hr; lead store teams and elevate client experiences.
Role & Responsibilities
- Lead by example to deliver exceptional client service, develop the team’s selling skills, and drive achievement of store sales and conversion targets.
- Coach, mentor and provide ongoing performance feedback to advisors, supporting onboarding and continuous learning in product knowledge, services and loyalty initiatives.
- Create personalised client experiences through expert product recommendations and active clienteling to deepen loyalty and repeat business.
- Oversee daily store operations including inventory control, merchandising standards, stockroom processes and adherence to health & safety and company policies.
- Support recruitment, scheduling and labour optimisation to ensure coverage during peak trading periods (evenings, weekends and holidays).
- Foster an inclusive team culture that prioritises collaboration, professional development and high standards of guest experience.
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality or a client-facing service environment.
- Proven track record coaching teams to meet sales targets and deliver outstanding customer service.
- Strong interpersonal and communication skills with an ability to influence and motivate diverse teams.
- Demonstrable product curiosity and the capacity to rapidly learn and cascade product knowledge.
- Availability to work a flexible schedule including nights, weekends and holidays; reliable attendance.
- Physically able to lift and carry up to 50 pounds as required by store operations.
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality or service environment with demonstrated success coaching teams, driving sales and creating elevated client experiences.
Workplace
The successful candidate will be located in Houston, Texas, USA.
Compensation
The base compensation for this position ranges from USD 26 to USD 34 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility.
Culture
Sephora promotes an inclusive, fast-paced retail culture that values individual expression, continuous learning and client obsession. The organisation emphasises development, diversity and collaboration, offering career pathways across store, merchandising and corporate functions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Leader», «Retail Sales Supervisor», «Beauty Sales Manager», «Client Experience Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.