Sephora Sales and Service Leader
Sephora Houston (Willowbrook Park) is hiring a Sales and Service Leader — full-time, $26–$34/hr. Lead store teams to deliver exceptional client experiences.
Overview
Sephora is a global leader in beauty retail, operating a network of stores and a robust e‑commerce platform offering cosmetics, skincare, fragrance and professional beauty services. The brand is part of the LVMH group and is known for its emphasis on product expertise, experiential retail and continuous training for frontline teams.
Role & Responsibilities
- Lead by example to drive sales and service performance, delivering exceptional client experiences and achieving store KPIs.
- Coach, mentor and develop store team members through regular feedback, performance conversations and targeted training.
- Maintain expert product knowledge and guide personalized recommendations to increase conversion and loyalty program enrollment.
- Support daily store operations including inventory management, visual merchandising and adherence to store standards and safety policies.
- Create an inclusive, collaborative environment that promotes teamwork, punctuality and high standards of client care.
Qualifications
- Minimum 3 years of leadership experience in retail, hospitality, or service environments.
- Proven ability to coach and motivate teams to achieve sales targets and deliver superior client service.
- Excellent verbal communication and interpersonal skills with strong client‑facing presence.
- Capacity to learn product knowledge quickly and train others on product, service and loyalty programs.
- Physically able to lift and carry up to 50 pounds; available for flexible scheduling including nights, weekends and holidays.
Skills
Experience
Minimum 3 years of supervisory or leadership experience in retail, hospitality or customer service, with a demonstrable track record of coaching teams to meet sales and service objectives.
Education
High school diploma or equivalent required; post‑secondary coursework or certifications in retail, business or hospitality preferred.
Workplace
The successful candidate will be located in Houston, Texas, USA. 51 luxury roles are listed in Houston on Cerulean, 7 posted in the last 48 hours. Across the Texas region, Cerulean lists 191 open positions — 19 listed in the past two days. Cerulean currently advertises 3.570 open roles in USA, including 151 added in the last 48 hours.
Compensation
The base compensation for this position ranges from USD 26 to USD 34 per hour.
Benefits
Inclusion & Belonging; Comprehensive healthcare and wellbeing benefits (eligibility-based)
Culture
Sephora cultivates a fast‑paced, beauty‑driven retail culture that prizes product expertise, creativity and inclusivity. Frontline leaders are supported with structured training and opportunities to grow within a global retail organisation under the LVMH umbrella.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Leader», «Beauty Team Lead», «Retail Sales Supervisor», «Store Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.