Sephora Sales and Service Leader

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Location
USA
└Texas
└Houston
Employment
Full-Time
Seniority
Manager
Compensation
$26–34/hour
Posted
Apr 1, 2026

About Sephora

Sephora is a leading global beauty retailer and part of the LVMH selective distribution portfolio. The brand operates an omnichannel retail network that features prestige beauty brands alongside its own product lines, and is known for a client-centric approach, comprehensive training programs and progressive talent development within the luxury retail sector.

Sephora Houston seeks a full-time Sales and Service Leader to lead store teams, drive sales and deliver exceptional client experiences. $26–$34/hr.

Role & Responsibilities

  • Lead and inspire the in-store team by example to deliver exceptional client experiences and achieve sales targets.
  • Coach, mentor and develop team members through regular feedback, performance conversations and targeted training.
  • Drive sales performance through active client engagement, personalized product recommendations and loyalty program promotion.
  • Oversee daily store operations including inventory tasks, visual merchandising standards, and adherence to company policies and loss-prevention procedures.
  • Support onboarding and continuous learning initiatives to maintain high levels of product knowledge and service excellence.
  • Promote an inclusive, collaborative store culture and enforce Sephora’s standards for safety and customer enjoyment.
  • Maintain punctuality and schedule reliability; be available for peak retail hours including nights, weekends and holidays.

Qualifications

  • Minimum 3 years of leadership experience in retail, hospitality or a customer-service environment.
  • Proven ability to coach and motivate teams to meet or exceed sales goals and service KPIs.
  • Strong sales acumen and demonstrable client engagement skills.
  • Excellent verbal communication and interpersonal skills.
  • Comfortable working in a fast-paced, dynamic retail environment and able to absorb and share product knowledge quickly.
  • Physically able to lift and carry up to 50 pounds and perform standard retail tasks.

Skills

Team leadership and coaching Sales performance and client engagement Product knowledge and brand education Visual merchandising Inventory management Training and onboarding Excellent communication and interpersonal skills Customer service excellence

Experience

Minimum 3 years of leadership experience in retail, hospitality or service settings with a track record of coaching teams to meet sales and service objectives.

Education

High school diploma or equivalent; college coursework or diploma in business, retail management or a related field preferred.

Workplace

The successful candidate will be located in Houston, Texas, USA.

Compensation

The base compensation for this position ranges from USD 26 to USD 34 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (subject to eligibility).

Culture

Sephora fosters a fast-paced, client-first culture that emphasizes inclusivity, continuous learning and professional development. The workplace encourages collaboration and celebrates diversity while maintaining high standards of service and product expertise.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Sales Leader», «Retail Floor Manager», «Client Experience Manager», «Beauty Services Supervisor», «Sales Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.