Sephora Sales and Service Leader

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Location
HooverAlabamaUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$24–27.50/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 14, 2026

About Sephora

Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, skincare, fragrance and accessories. Operating across multiple markets, Sephora combines experiential retail with strong product expertise and training programs. The brand is part of the LVMH Group and is recognized for its emphasis on inclusivity, client education, and retail innovation.

Sephora in Hoover, AL is hiring a Sales and Service Leader — full-time hourly role leading retail teams and driving client experiences.

Role & Responsibilities

  • Lead and inspire store floor teams by modelling exceptional client service and selling behaviours.
  • Coach, mentor and develop team members through ongoing feedback, training and performance conversations.
  • Drive store sales and conversion by delivering outstanding client engagement, personalised product recommendations and loyalty program promotion.
  • Support daily store operations including inventory control, receiving, stock replenishment and loss-prevention practices.
  • Execute and maintain visual merchandising standards to uphold brand presentation and promotional directives.
  • Assist with onboarding of new hires, reinforce training on product knowledge and service excellence.
  • Ensure compliance with company policies and contribute to a safe, inclusive shopping environment.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a client-facing service environment (3+ years preferred).
  • Proven ability to coach and inspire teams to achieve sales and service targets.
  • Demonstrated strong retail sales and client service skills, including familiarity with loyalty programs.
  • Excellent verbal communication and interpersonal skills with a client-first mindset.
  • Availability for flexible scheduling including nights, weekends and holidays; reliable attendance.
  • Able to lift and carry up to 50 pounds as required for stock handling and merchandising.

Skills

Retail sales and clienteling Coaching and team development Product knowledge (cosmetics, skincare, fragrance) Visual merchandising Inventory management and receiving Customer service and conflict resolution Performance-driven sales execution

Experience

Minimum 2 years of leadership experience in retail, hospitality, or another service-oriented environment; demonstrated track record of coaching teams to achieve sales and service objectives (3+ years preferred).

Education

High school diploma or equivalent required; post-secondary coursework or degree in business, hospitality, cosmetology or a related field preferred.

Workplace

This position is based in Hoover, Alabama, USA, within easy reach of Birmingham.

Compensation

The base compensation for this position ranges from USD 24 to USD 27.50 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora fosters a high-energy, beauty-centric retail culture that prioritizes diversity, inclusion and continuous learning. Employees are encouraged to develop product expertise, share creativity, and collaborate in a client-focused environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Supervisor», «Client Services Team Leader», «Beauty Advisor Team Lead», «Store Sales Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.