Sephora Sales and Service Leader
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Sephora Honolulu (Ala Moana) seeks a Sales and Service Leader (Full-time). Lead teams, drive sales and elevate client experiences. $26–$34/hr.
Overview
Sephora is a leading global prestige beauty retailer offering a curated assortment of skincare, color, fragrance and haircare across owned and partner brands. As part of the LVMH group, Sephora is recognised for its innovation in retail experience, emphasis on product expertise and strong consumer loyalty programs, providing career pathways across retail operations, merchandising and brand education.
Role & Responsibilities
- Lead and inspire the store team by modelling exceptional client service and high-performance behaviours.
- Drive sales and conversion through expert client engagement, personalized recommendations and effective use of loyalty programs.
- Coach, mentor and develop associates—providing ongoing feedback, targeted coaching and structured onboarding to elevate individual and team performance.
- Manage daily store operations including inventory control, visual merchandising, stock replenishment and adherence to operational standards.
- Support execution of brand initiatives, training programs and product launches to maximise commercial impact.
- Foster an inclusive, collaborative culture that prioritizes client experience, team wellbeing and retail excellence.
- Ensure compliance with company policies and safety standards to deliver a consistent, enjoyable shopping environment.
Qualifications
- Demonstrated leadership experience in retail, hospitality or service environments with a track record of coaching teams to meet sales targets.
- Proven client service and sales aptitude with the ability to deliver personalized, consultative selling.
- Excellent verbal communication and interpersonal skills; capable of motivating diverse teams.
- Ability to learn and disseminate product knowledge rapidly and to lead brand trainings.
- Physically able to perform retail duties, including lifting up to 50 pounds and standing for extended periods.
Skills
Experience
Minimum 3 years of leadership experience in retail, hospitality or a customer-facing service environment, with proven success coaching teams and achieving sales targets.
Education
High school diploma or equivalent required; college coursework or a degree in business, hospitality, or a related discipline preferred.
Workplace
This position is based in Honolulu, Hawaii, USA. Cerulean lists 20 open roles in Honolulu, including 2 posted recently. The broader Hawaii area accounts for 27 active listings on Cerulean, 3 of which are new. In USA as a whole, Cerulean currently features 3.486 open positions, with 218 posted this week.
Compensation
The base compensation for this position ranges from USD 26 to USD 34 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora cultivates an inclusive, beauty-driven workplace that values curiosity, product expertise and diverse perspectives. The brand emphasizes professional development, in-store learning and teamwork within a fast-paced, client-centric retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Retail Sales Supervisor», «Beauty Team Lead», «Store Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.