Sephora Sales and Service Leader

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Location
HanoverMassachusettsUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$26–30/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 10, 2026

About Sephora

Sephora is a global prestige beauty retailer and part of the LVMH group, recognized for its curated assortment of cosmetics, skincare and fragrance brands. The company emphasizes inclusive client experiences, accelerated retail innovation and internal talent development, offering career pathways across store operations, merchandising and corporate functions.

Sephora — Sales and Service Leader in Hanover, MA. Full-time hourly role leading the store team. Pay $26–$30/hr.

Role & Responsibilities

  • Lead by example to inspire and coach the store team to deliver exceptional client service and achieve sales targets.
  • Drive daily performance through expert product knowledge, personalised client recommendations and active client engagement.
  • Provide ongoing coaching, feedback and development to elevate individual and team capability.
  • Support onboarding and continuous learning, including training on product ranges, loyalty programmes and brand initiatives.
  • Oversee daily store operations: assist with inventory processes, visual merchandising standards and loss-prevention procedures.
  • Foster an inclusive, collaborative team culture aligned with company policies and safety standards.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality or a client-facing service environment; 3+ years preferred.
  • Proven ability to coach and motivate teams to meet sales and service goals.
  • Strong communication and interpersonal skills with a client-first mindset.
  • Comfortable working in a fast-paced, commercially driven retail environment.
  • Ability to lift and carry up to 50 pounds as required for stock and merchandising tasks.

Skills

Team leadership and coaching Client service and consultative selling Product knowledge and merchandising Inventory handling and basic stock control Store standards execution and visual merchandising Point-of-sale (POS) operations

Experience

Minimum 2 years of leadership experience in retail, hospitality, or another client-facing service environment; 3+ years preferred, with demonstrable coaching and team-development outcomes.

Education

High school diploma or equivalent; vocational training or retail/management coursework preferred.

Workplace

The successful candidate will be located in Hanover, Massachusetts, USA, with easy access to Boston.

Compensation

The base compensation for this position ranges from USD 26 to USD 30 per hour.

Benefits

Healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a dynamic, beauty-led workplace that prioritises diversity, inclusion and continuous learning. The retail environment is fast-paced and collaborative, with a focus on client experience and internal career progression.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Retail Team Lead», «Client Experience Supervisor», «Beauty Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.