Sephora Sales and Service Leader
- Location
- Grandville Michigan USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–27.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 28, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks an accomplished Sales and Service Leader to drive store performance and cultivate a high-performing team at the Rivertown Crossings location in Grandville, Michigan. This full-time leadership role combines hands-on sales excellence with team coaching and operational execution, requiring the candidate to inspire team members, elevate client experiences, and contribute to strategic business objectives through product expertise and personalized service.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals through coaching and mentorship
- Drive store performance through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Provide ongoing feedback and developmental coaching to elevate team competency and performance
- Support onboarding and continuous learning initiatives in service excellence, loyalty programs, and brand initiatives
- Execute daily operational tasks including inventory management, visual merchandising, and store standards compliance
- Foster an inclusive workplace culture that promotes openness and empowerment for all team members
- Uphold Sephora brand standards and company policies to ensure a safe and enjoyable shopping experience
- Maintain flexible scheduling availability during peak retail operations including nights, weekends, and holidays
Qualifications
- Minimum 2 years of documented leadership experience in retail, hospitality, or service environments
- Proven track record coaching and inspiring teams to achieve performance targets
- Demonstrated excellence in sales and client service
- Physical capability to lift and carry up to 50 pounds regularly
Skills
Experience
Minimum 2 years of leadership experience in a retail, hospitality, or service environment with proven ability to coach and inspire teams to achieve sales goals and deliver exceptional client service.
Workplace
This position is based in Grandville, Michigan, USA, within easy reach of Grand Rapids.
Compensation
The base compensation for this position ranges from USD 24 to USD 27.50 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Service Leader», «Retail Operations Leader», «Beauty Sales Leader», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.