Sephora Sales and Service Leader

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Location
Employment Full-time
Seniority Mid-Level
Posted Feb 9, 2026

Join Sephora in Grand Rapids as a Sales and Service Leader. Lead and inspire teams in a dynamic environment. Competitive hourly pay and benefits.

Overview

Sephora, a leader in the global beauty retail industry, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton, the world's largest luxury goods conglomerate. Known for its unparalleled assortment of prestige products, unbiased service from experts, and innovation, Sephora offers a unique shopping experience that continues to captivate beauty enthusiasts worldwide.

Role & Responsibilities

  • Lead and inspire team members to deliver exceptional client service and achieve sales goals.
  • Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations.
  • Provide ongoing feedback and development to elevate team performance.
  • Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
  • Assist with inventory management, visual merchandising, and maintaining store standards.
  • Promote a culture of inclusivity and teamwork.
  • Ensure adherence to company policies to create a safe and enjoyable shopping experience.

Qualifications

  • Minimum 2 years of leadership experience in retail, hospitality, or service environment.
  • Proven ability to coach and inspire teams to achieve goals.
  • Strong sales and client service skills.
  • Excellent communication and interpersonal skills.
  • Comfortable in a fast-paced and dynamic environment.
  • Physically able to lift and carry up to 50 pounds.

Skills

Leadership and team management Client engagement and service excellence Product knowledge and training Communication and interpersonal skills Problem-solving and adaptability

Experience

Minimum of 2 years in a leadership role within retail, hospitality, or service sectors.

Workplace

This position is based in Grand Rapids, Grand Rapids, USA. In USA as a whole, Cerulean currently features 2.194 open positions, with 66 posted this week.

Compensation

$24.00 - $31.00 per hour, dependent on qualifications and experience.

Benefits

Comprehensive healthcare and wellbeing benefits, flexible scheduling, and a commitment to inclusion and belonging.

Culture

Sephora fosters a culture of inclusivity and belonging, celebrating diversity and empowering employees to thrive in a dynamic and supportive environment. The company is committed to creating a beauty community where everyone's uniqueness is respected and honored.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.