Sephora Sales and Service Leader

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Location
Grand PrairieTexasUSA
Employment
Full-Time
Seniority
Manager
Compensation
$24–31/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 15, 2026

About Sephora

Sephora is a global prestige beauty retailer and a major brand within the LVMH group. Known for an expansive portfolio of cosmetics, skincare, fragrance and personal-care brands, Sephora operates high-traffic stores and digital channels worldwide and emphasizes product discovery, expert client advice, and innovation in retail experiences.

Sephora seeks a Sales and Service Leader in Grand Prairie, TX — full-time hourly role ($24–$31/hr) driving store performance and client experience.

Role & Responsibilities

  • Lead and inspire the store team through direct example, coaching, and performance feedback to achieve sales and service objectives.
  • Drive customer engagement and sales conversion via expert product recommendations, personalized client interactions, and knowledge of loyalty programmes.
  • Coach for growth by delivering regular development conversations, product training, and constructive feedback to elevate team capability.
  • Oversee daily store operations including inventory handling, visual merchandising execution, and maintaining brand standards and loss-prevention practices.
  • Support onboarding and continuous learning initiatives to embed service excellence, brand initiatives and compliance with company policies.
  • Promote an inclusive, collaborative team culture and contribute to a safe, welcoming shopping environment for clients and colleagues.

Qualifications

  • Minimum 2 years of frontline leadership experience in retail, hospitality, or service environments; 3+ years preferred.
  • Proven track record of coaching teams to meet or exceed sales and customer service targets.
  • Demonstrable ability to deliver exceptional client experiences and drive client retention.
  • Excellent verbal communication and interpersonal skills with the capacity to motivate diverse teams.
  • Ability to work a flexible retail schedule including nights, weekends and holidays; reliable attendance required.
  • Physically able to lift and carry up to 50 pounds.

Skills

Team leadership and coaching Clienteling and customer service Retail sales techniques and conversion Product knowledge and merchandising Inventory management and basic stock control Effective communication and interpersonal skills Performance management and feedback delivery

Experience

At least 2 years of leadership experience in retail, hospitality, or a client-facing service role is required; 3+ years of progressive responsibility is preferred.

Workplace

The role is situated in Grand Prairie, Texas, USA — conveniently close to Dallas.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits based on eligibility.

Culture

Sephora cultivates a fast-paced, beauty-centric workplace that prizes inclusivity, creativity and continuous learning. The environment encourages mentorship, cross-brand discovery and a client-first mindset, reflecting the retailer’s emphasis on diversity and employee development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Leader», «Store Team Leader», «Client Experience Leader», «Beauty Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.