Sephora Sales and Service Leader

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Location
GambrillsMarylandUSA
Employment
Full-Time
Seniority
Supervisor
Compensation
$26–34/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 7, 2026

About Sephora

Sephora is a global leader in beauty retail, operating a network of stores and a robust digital platform. As part of the LVMH group, Sephora combines strong retail expertise with an emphasis on product innovation, experiential client service and inclusive brand culture, offering career pathways across store operations, merchandising and corporate functions.

Sephora Gambrills, MD — Sales and Service Leader (Full Time). Lead store team, drive sales, coach for exceptional client experiences. $26–$34/hr.

Role & Responsibilities

  • Lead by example to drive daily sales performance and exceptional client experiences through coaching, product expertise and personalised recommendations.
  • Coach, develop and motivate store team members; provide regular feedback, performance coaching and support onboarding.
  • Support execution of visual merchandising standards, inventory tasks and loss-prevention practices to maintain store presentation and operational integrity.
  • Drive client engagement, loyalty program enrollment and service excellence to meet or exceed key performance indicators.
  • Contribute to a collaborative, inclusive store culture that upholds Sephora policies and delivers a safe, enjoyable shopping environment.

Qualifications

  • Minimum 2–3 years of leadership experience in retail, hospitality or service environments with demonstrated ability to coach teams to achieve sales and service targets.
  • Proven sales track record and strong client service orientation with deep curiosity for beauty products and trends.
  • Excellent communication, interpersonal and conflict-resolution skills.
  • Ability to work a flexible schedule including nights, weekends and holidays; punctuality and reliable attendance required.
  • Physically able to lift and carry up to 50 pounds.

Skills

Client engagement and personalised selling Coaching and team development Product knowledge and ability to learn quickly Visual merchandising and store standards execution Inventory awareness and basic stock management Strong verbal communication and interpersonal skills

Experience

Minimum 2–3 years of leadership experience in retail, hospitality or service, with a proven ability to coach teams and deliver measurable sales and service outcomes.

Education

High school diploma or equivalent; additional retail, beauty or supervisory training preferred.

Workplace

The role is situated in Gambrills, Maryland, USA — conveniently close to Baltimore.

Compensation

The base compensation for this position ranges from USD 26 to USD 34 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora emphasizes a fast-paced, client-centric retail culture that celebrates diversity, learning and creativity. The environment rewards product curiosity and coaching aptitude, and prioritises inclusivity and professional development across store teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Beauty Floor Supervisor», «Store Sales Supervisor», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.