Sephora Sales and Service Leader
- Location
- Gainesville Virginia USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28–32/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 29, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora seeks a Sales and Service Leader for its Virginia Gateway store in Gainesville, Virginia. This full-time, hourly position leads a team of beauty advisors to drive client engagement, sales performance, and service excellence. The leader will coach team members, manage daily operations, oversee visual merchandising and inventory, and foster an inclusive, high-performing store culture while maintaining Sephora's service standards and achieving sales objectives.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals through coaching and mentorship
- Drive store performance through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Provide ongoing feedback and development to elevate team performance and support employee growth
- Support employee onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
- Execute daily store operations including inventory management, visual merchandising, and maintenance of store standards
- Foster a culture of inclusivity, openness, and teamwork where all employees feel empowered
- Maintain Sephora policies and standards to create a safe, welcoming shopping environment
- Manage flexible scheduling and ensure team availability during peak retail operations
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environments
- Proven ability to coach and inspire teams to achieve performance goals
- Strong sales and client service skills with demonstrated ability to drive results
- Excellent communication and interpersonal abilities
- Ability to thrive in a fast-paced, dynamic retail environment
- Quick learner capable of absorbing and sharing comprehensive product knowledge
- Physically able to lift and carry up to 50 pounds
Skills
Experience
Minimum 2 years of documented leadership experience in a retail, hospitality, or service environment. Proven track record of coaching and developing teams to meet and exceed sales and service goals.
Education
High school diploma or equivalent required; some positions may require additional certifications or training in beauty or retail management.
Workplace
The role is situated in Gainesville, Virginia, USA — conveniently close to Washington, D.C..
Compensation
The base compensation for this position ranges from USD 28 to USD 32 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusion and belonging initiatives; career development opportunities within the Sephora network.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Service Manager», «Retail Operations Leader», «Client Experience Supervisor», «Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.