Sephora Sales and Service Leader

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Location
Employment Full-Time
Seniority Supervisor
Compensation $24–31/hour
Posted Mar 12, 2026

Sephora in Franklin, TN seeks a Sales and Service Leader (Full-time) — hourly $24–$31/hr to lead store teams and elevate client experiences.

Overview

Sephora is a global specialty beauty retailer known for a curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, Sephora combines luxury retail standards with high-energy, trend-driven merchandising and a strong focus on talent development and inclusive client experiences.

Role & Responsibilities

  • Lead and inspire the store team by modelling exceptional client service and selling behaviors.
  • Coach, develop and provide ongoing feedback to associates to elevate individual and team performance.
  • Drive sales and conversion through proactive client engagement, expert product recommendations, and loyalty program promotion.
  • Support daily store operations including inventory control, receiving, loss prevention and visual merchandising standards.
  • Ensure adherence to Sephora policies and safety standards while creating an inclusive, client-first shopping environment.
  • Maintain reliable attendance and flexible availability to cover peak retail hours (nights, weekends, holidays).

Qualifications

  • Minimum 3 years of leadership experience in retail, hospitality, or customer-service environments.
  • Proven ability to coach teams to meet and exceed sales and service objectives.
  • Strong communication, interpersonal and conflict-resolution skills.
  • Deep enthusiasm for beauty products with aptitude for quickly learning and sharing product knowledge.
  • Ability to perform physical tasks associated with retail (able to lift and carry up to 50 pounds).

Skills

Team coaching and leadership Client engagement and sales conversion Product knowledge (beauty/cosmetics) Visual merchandising Inventory management Point-of-sale (POS) operations Excellent verbal communication

Experience

Minimum three years of progressive leadership experience in retail, hospitality, or client-service settings with a demonstrated track record of coaching teams to achieve sales and service goals.

Education

High school diploma or equivalent required; college coursework or degree in business, hospitality, or a related field preferred.

Workplace

This position is based in Franklin, Tennessee, USA, within easy reach of Nashville. The broader Tennessee area accounts for 10 active listings on Cerulean. In USA as a whole, Cerulean currently features 3.496 open positions, with 213 posted this week.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Culture

Sephora cultivates a high-energy, inclusive retail culture that emphasizes training, creativity and expertise in beauty. The environment rewards client-centric performance and fosters diversity, belonging and continuous professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Beauty Sales Supervisor», «Client Experience Lead», «Store Floor Supervisor», «Beauty Advisor Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.