Sephora Sales and Service Leader
- Location
- Encinitas California USA
- Address
- 121-123 N. El Camino Real, Space 113-A, Encinitas, CA 92024 View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $26–29.90/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 29, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora is seeking a Sales and Service Leader to drive store success and inspire a high-performing team in its Encinitas location. The role combines hands-on client engagement with team leadership, requiring the ability to coach team members in service excellence, product expertise, and sales achievement while maintaining operational standards. This is a full-time hourly position for a natural leader with a client-first mindset and proven retail or hospitality management experience.
Role & Responsibilities
- Lead and inspire team members to deliver exceptional client service and achieve sales goals through coaching and collaboration
- Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations
- Provide ongoing feedback and coaching to elevate team performance and support continuous professional development
- Support onboarding and training in service excellence, loyalty programs, product expertise, and brand initiatives
- Execute daily operational tasks including inventory management, visual merchandising, and maintenance of store standards
- Foster an inclusive and collaborative workplace culture where all team members feel empowered and valued
- Uphold Sephora policies and brand standards to create a safe and enjoyable shopping experience
- Demonstrate flexible scheduling and reliable attendance during peak retail operations, including nights, weekends, and holidays
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environments
- Proven ability to coach and inspire teams to achieve sales and performance goals
- Strong sales and client service acumen
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced and dynamic retail environment
- Physical capability to lift and carry up to 50 pounds
Skills
Experience
Minimum 2 years of leadership experience in retail, hospitality, or service environments. The role requires demonstrated success in coaching and motivating teams, strong sales acumen, and the ability to thrive in a dynamic, customer-focused setting.
Workplace
The role is situated in Encinitas, California, USA — conveniently close to San Diego.
Compensation
The base compensation for this position ranges from USD 26 to USD 29.90 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (based on eligibility); commitment to fostering an inclusive and diverse workplace.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Leader», «Team Lead - Sales and Service», «Client Experience Leader», «Retail Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.