Sephora Sales and Service Leader

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Location
USA
└North Carolina
└Durham
Employment
Full-Time
Seniority
Manager
Compensation
$24–31/hour
Department
Retail & Boutique Operations
Industry
Perfumes, Cosmetics & Prestige Beauty
Posted
Apr 3, 2026

About Sephora

Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, skincare and fragrance. As a retail brand within the LVMH group, Sephora combines a fast-paced, innovation-driven retail model with extensive training and career pathways across store operations and brand merchandising.

Sephora in Durham, NC is hiring a full-time Sales and Service Leader: lead teams, drive sales and deliver exceptional client experiences ($24–$31/hr).

Role & Responsibilities

  • Lead by example to deliver outstanding client experiences and achieve store sales targets through direct selling and team coaching.
  • Coach, mentor and develop team members by providing ongoing feedback, training and support for product knowledge, service standards and loyalty programmes.
  • Drive performance through proactive client engagement, personalized recommendations and product demonstrations.
  • Oversee daily store operations including inventory control, receiving, merchandising standards and loss-prevention practices.
  • Support onboarding and continuous learning initiatives to ensure consistent service excellence and brand compliance.
  • Maintain store standards and safety by enforcing company policies and fostering an inclusive, collaborative team culture.
  • Ensure reliable attendance and flexible scheduling coverage during peak retail hours (nights, weekends and holidays).

Qualifications

  • Minimum 3 years of retail or service industry experience, including at least 2 years in a supervisory or leadership capacity.
  • Proven track record of coaching teams to meet or exceed sales and service objectives.
  • Excellent verbal communication and interpersonal skills with a client-first mindset.
  • Strong product aptitude and ability to learn and share product knowledge quickly.
  • Ability to work a flexible schedule including evenings, weekends and holidays; punctuality and consistent attendance required.
  • Physically able to lift and carry up to 50 pounds.

Skills

Client engagement and personalized selling Team coaching and development Visual merchandising and store standards Inventory management and loss-prevention Effective communication and interpersonal skills

Experience

Minimum 3 years of retail or hospitality experience, with at least 2 years in a supervisory or leadership role responsible for coaching teams and driving sales.

Education

High school diploma or equivalent; post-secondary coursework or certifications in retail, cosmetics or customer service preferred.

Workplace

This position is based in Durham, North Carolina, USA, within easy reach of Raleigh.

Compensation

The base compensation for this position ranges from USD 24 to USD 31 per hour.

Benefits

Comprehensive healthcare and wellbeing benefits (eligibility applies).

Culture

Sephora cultivates an inclusive, beauty-forward workplace that emphasizes learning, diversity and innovation. As part of the LVMH family, the brand invests in employee development and encourages collaborative leadership in a fast-paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Beauty Floor Supervisor», «Client Experience Leader», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.