Sephora Sales and Service Leader
- Location
- DedhamMassachusettsUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $26–30/hour
- Department
- Retail & Boutique Operations
- Posted
- Aug 18, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sales and Service Leader position at Sephora Dedham, MA. Lead beauty retail team, $26–$30/hr, full-time, flexible scheduling.
Role & Responsibilities
- Lead and coach team members to deliver exceptional client service and achieve sales objectives
- Drive store performance through strong client engagement, expert product knowledge, and personalized recommendations
- Provide ongoing feedback and development opportunities to elevate individual and team performance
- Support team onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives
- Execute daily store operations including inventory management, visual merchandising, and maintenance of store standards
- Foster a culture of inclusion and openness where all team members feel valued and empowered
- Uphold Sephora company policies and maintain a safe, enjoyable shopping environment
- Meet minimum weekly shift requirements and maintain punctuality and consistent attendance
Qualifications
- Minimum 2 years of proven leadership experience in retail, hospitality, or service environments
- Demonstrated ability to coach and inspire teams toward goal achievement
- Strong sales and client service skills with proven track record
- Excellent verbal and written communication and interpersonal abilities
- Physical capability to lift and carry up to 50 pounds regularly
- Ability to work flexible scheduling including nights, weekends, and holidays
Skills
Experience
Minimum 3 years of progressive experience in retail, hospitality, or service-oriented roles with demonstrated leadership responsibilities. Must show proven success in coaching and motivating teams, driving sales performance, and delivering exceptional client experiences.
Education
High school diploma or equivalent required; further education or retail management certifications preferred.
Workplace
This position is based in Dedham, Massachusetts, USA, within easy reach of Boston.
Compensation
The base compensation for this position ranges from USD 26 to USD 30 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusion and belonging initiatives within a diverse beauty community.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Lead», «Sales Team Coach», «Retail Operations Lead», «Client Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.