Sephora Sales and Service Leader
- Location
- Daly CityCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $28–32.20/hour
- Department
- Retail & Boutique Operations
- Posted
- Apr 14, 2026
About Sephora
Sephora is a global beauty retailer known for its breadth of prestige cosmetic, skincare and fragrance brands and its strong omnichannel experience. Operated under the LVMH group, Sephora emphasizes product expertise, inclusive client engagement and continual learning, offering fast-paced retail environments with defined career pathways for beauty professionals.
Sephora Daly City hiring a Sales and Service Leader (full-time, $28.00–$32.20/hr). Lead store performance and client experience at Serramonte Center.
Role & Responsibilities
- Lead and inspire the store team through example, coaching and performance feedback to deliver exceptional client service and sales results.
- Drive sales performance via strong client engagement, product recommendations, and conversion-focused selling techniques.
- Coach for growth by conducting regular development conversations, providing coaching moments and supporting onboarding for new hires.
- Oversee daily store operations including inventory handling, receiving, visual merchandising standards and loss-prevention practices.
- Support execution of brand initiatives, loyalty program enrollment and service excellence across all client touchpoints.
- Maintain a culture of inclusion and teamwork while ensuring compliance with company policies and a safe, welcoming shopping environment.
- Work a flexible schedule and meet full-time availability requirements, including nights, weekends and holidays.
Qualifications
- Minimum 3 years of leadership experience in retail, hospitality or a customer-service environment.
- Proven track record of coaching teams to meet or exceed sales and service KPIs.
- Demonstrated excellence in clienteling, product knowledge acquisition and personalized selling.
- Strong communication, interpersonal and conflict-resolution skills.
- Physically able to lift and carry up to 50 pounds and perform store-floor duties for extended periods.
Skills
Experience
Minimum three years of leadership experience in retail, hospitality or a service setting with evidence of coaching teams, driving sales, and managing daily store operations.
Education
High school diploma or equivalent required; post-secondary coursework or degree in business, retail management or related field preferred.
Workplace
The role is situated in Daly City, California, USA — conveniently close to San Francisco.
Compensation
The base compensation for this position ranges from USD 28 to USD 32.20 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits (eligibility-based).
Culture
Sephora cultivates an inclusive, education-first retail culture that celebrates diversity and continuous learning. Working at Sephora means operating in a fast-paced, client-centric environment with clear development pathways and a strong emphasis on product expertise and team collaboration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Lead», «Client Experience Lead», «Assistant Store Manager», «Beauty Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.