Sephora Sales and Service Leader
- Location
- ConcordCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $28–32.20/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 21, 2026
About Sephora
Sephora is a global prestige beauty leader, renowned for redefining the retail experience through creativity, inclusivity, and expert service. Founded in France and now part of LVMH, the company brings together an exceptional portfolio of beauty brands with a distinctive culture of discovery and innovation. As an employer, Sephora offers a dynamic, customer-centered environment where talent is encouraged to learn, experiment, and grow across retail, digital, merchandising, operations, and corporate functions. Its teams are united by a passion for beauty, entrepreneurship, and belonging, making Sephora a compelling workplace for professionals seeking impact within a fast-moving international brand.
Sephora Sales and Service Leader position in Concord, CA. Lead retail teams and drive beauty sales with $28–$32.20/hr, full-time.
Role & Responsibilities
- Lead and coach team members to deliver exceptional client service and achieve sales targets
- Drive store performance through strong client engagement, expert product knowledge, and personalized beauty recommendations
- Provide ongoing feedback and professional development to elevate individual and team performance
- Support onboarding and continuous learning programs in service excellence, loyalty initiatives, product expertise, and brand campaigns
- Execute daily store operations including inventory management, visual merchandising, and store standards maintenance
- Foster an inclusive workplace culture where team members feel valued and empowered
- Maintain Sephora standards and company policies to ensure a safe, welcoming shopping experience
- Lead by example to inspire the team and cultivate a high-performing, collaborative environment
Qualifications
- Minimum 2 years of leadership experience in retail, hospitality, or service environments
- Proven ability to coach and inspire teams to achieve performance goals
- Strong sales and client service skills with demonstrated track record
- Excellent communication and interpersonal abilities
- Ability to thrive in a fast-paced, dynamic retail setting
- Quick learner capable of absorbing and sharing product knowledge
- Physically able to lift and carry up to 50 pounds
Skills
Experience
Minimum 2–3 years of leadership experience in a retail, hospitality, or service-oriented environment, with demonstrated success coaching and inspiring teams to achieve sales goals and deliver exceptional customer experiences.
Workplace
The successful candidate will be located in Concord, California, USA, with easy access to San Francisco.
Compensation
The base compensation for this position ranges from USD 28 to USD 32.20 per hour.
Benefits
Comprehensive healthcare and wellbeing benefits based on eligibility; inclusive workplace culture and belonging initiatives.
Culture
Sephora fosters a dynamic, inclusive workplace where creativity, curiosity, and a passion for beauty are encouraged at every level. As an employer, it is distinguished by its focus on empowerment, continuous learning, and a collaborative retail culture that celebrates individuality and client-centric innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Sephora, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Leader», «Sales Team Lead», «Store Operations Supervisor», «Beauty Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.